Vivian Puccio
Shrewsbury,MA
Summary
Aimed to leverage extensive knowledge and skills in administration to enhance operational efficiency at Reliant Medical Group.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
Worcester, MA, USA
04.2019 - Current
- Greet patients entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
- Part of OptumCare. Website: www.reliantmedicalgroup.org
Assistant Office Manager
Elizabeth Stefos & Associates Chiropractic
Worcester, MA, USA
01.2017 - 04.2019
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Show patients to examination rooms and prepare them for the physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials.
Front Desk Manager
HealthSource Chiropractic
Shrewsbury, MA, USA
01.2014 - 01.2017
- Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Maintain medical records, technical library, or correspondence files.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the physician.
Office Assistant Administrator
Central Mass Auto Auction
Oxford, MA, USA
01.2009 - 01.2011
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06.1986
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Medical terminology
- Customer service
- Patient registration
- Problem-solving
- Multitasking and organization
- Patient check-in
- Registration and admissions
- Payment processing
- Insurance verifying
- Spanish fluency
- Payment collection
Accomplishments
- 2023-06-15, Nominated for Reliant Medical Group's 2022 Annual Awards Ambassador to our Patients Award.
Personal Information
Title: Patient Service Specialist
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Reliant Medical Group
04.2019 - Current
Assistant Office Manager
Elizabeth Stefos & Associates Chiropractic
01.2017 - 04.2019
Front Desk Manager
HealthSource Chiropractic
01.2014 - 01.2017
Office Assistant Administrator
Central Mass Auto Auction
01.2009 - 01.2011
High School Diploma -
Doherty Memorial High School