ANETRA A. BROWN
North Richland Hills,TX
Summary
Experienced insurance professional with a proven track record of aligning business processes to achieve cost savings, accelerate performance, and maintain strategic flexibility. Natural leader skilled in client relationship management, claims/records maintenance, and appraisal review.
Overview
21
21
years of professional experience
Work History
Claim Analyst IIII
AIG Insurance
01.2024 - 01.2025
- Investigated, evaluated, and resolved commercial auto and general liability claims, including litigation and mediation cases.
- Adjusted reserves or recommended reserve changes to ensure compliance with corporate policy.
- Paid and processed claims within designated authority levels.
- Collaborated with legal counsel and external vendors during claim resolution.
- Remote
Liability Examiner
Team One Adjusting, LLC
08.2011 - 03.2024
- Managed end-to-end handling of commercial auto and general liability claims.
- Applied strong technical knowledge and interpersonal skills to settle claims promptly and fairly.
- Reviewed and adjusted reserves to maintain corporate consistency and reduce loss ratio.
- Presented cases in claim committee meetings; prepared detailed claim reports for data processing.
- Supervised and mentored adjusters to ensure adherence to proper claim handling practices.
Claims Representative
Liberty Mutual Insurance
10.2008 - 01.2011
- Handled commercial auto and general liability claims from investigation through settlement.
- Ensured claims were resolved within authority level and aligned with policy guidelines.
- Maintained accurate documentation and communication throughout the claims lifecycle.
Account Representative
Sprint Communications
02.2007 - 10.2008
- Assisted customers with billing, account orders, and technical issues.
- Managed escalated calls and ensured high customer satisfaction levels.
Insurance Agent
21st Insurance Company
06.2004 - 02.2007
- Provided quotes, rated policies, and advised clients on insurance options.
- Processed MVRs and driving records for underwriting purposes.
- Maintained billing operations and resolved disputes efficiently.
Skills
- Liability & Auto Claims Handling
- Litigation & Mediation Support
- Reserve Management & Reporting
- Claim Evaluation & Settlement
- Claims Supervision & Training
- Customer & Client Relations
- Risk Management Compliance
- Policy Interpretation & Coverage Analysis
PROFILE
Experienced insurance and claims professional with a proven track record of managing complex commercial auto and general liability claims. Recognized for strong leadership, claims resolution expertise, and commitment to optimizing operational processes to reduce costs and improve efficiency. Skilled in client relationship management, litigation support, and claims analysis.
Timeline
Claim Analyst IIII
AIG Insurance
01.2024 - 01.2025
Liability Examiner
Team One Adjusting, LLC
08.2011 - 03.2024
Claims Representative
Liberty Mutual Insurance
10.2008 - 01.2011
Account Representative
Sprint Communications
02.2007 - 10.2008
Insurance Agent
21st Insurance Company
06.2004 - 02.2007
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