Organized professional offers experience in delivering quality healthcare services in compliance with regulations. Proven ability to successfully manage operations and personnel in a fast-paced environment. Skilled in leadership, and management
Hi, I’m
Anetra Ragland
Wylie,TX
Summary
Overview
27
years of professional experience
1
Certification
Work History
Heritage At Twin Creeks
Lead Resident Care Associate
05.2024 - Current
Job overview
- Improved resident care by implementing efficient care plans and tracking progress regularly.
- Coordinated transportation arrangements for medical appointments or outings as needed, ensuring ease of access for all residents.
- Organized engaging social activities for residents, fostering community building within the facility.
- Promoted a positive atmosphere within the facility by displaying professionalism at all times and encouraging teamwork among staff members.
- Supported needs of 50 + residents under Assisted Living care .
Brookdale Senior Living
Resident Care Coordinator
10.2023 - 02.2024
Job overview
- Evaluated effectiveness of services provided by caregivers through observation techniques,
- Conducted assessments of resident's physical, mental, emotional, and social needs
- Developed strategies for improving overall quality of life for residents living at the facility
- Participated in daily rounds with medical team members to assess changes in condition or behavior of patients requiring further intervention.
- effective at liaising with staff, resident prospects,physicians office and home health agencies
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
CVS/caremark
PHARMACY SERVICE REPRESENTATIVE
10.2021 - 10.2023
Job overview
- Entered and processed patients' prescriptions into internal system
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 60 daily prescriptions in high-volume Fertility pharmacy environment.
Texas Health Presbyterian Hospital
PATIENT SAFETY ATTENDANT
04.2021 - 10.2021
Job overview
- Answered patient assistance calls, assessed needs and offered qualified support
- Completed necessary reports and documentation on time and to specifications
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
Good Samaritan Society
Memory Care Manager
04.2020 - 10.2021
Job overview
- Managed a team of caregivers, providing comprehensive training and support to ensure quality care delivery.
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Collaborated with healthcare professionals to provide holistic care for residents with Alzheimer''s or dementia-related conditions.
- Conducted routine audits of the facility environment, identifying potential hazards or areas needing improvement for optimal resident safety and comfort.
Medical City McKinney
PATIENT CARE TECHNICIAN
02.2018 - 02.2020
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Dakota Travel Nurse Home Care
CNA
05.2017 - 01.2018
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Garnet Hill
CNA
04.2016 - 05.2017
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Olive Branch
CNA
11.2011 - 03.2016
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Self Employed Services
PERSONAL CARE ASSISTANT
01.2003 - 06.2011
Job overview
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Transported individuals to events and activities, medical appointments and shopping trips.
Educare Community Living
RESIDENTIAL HOUSE MANAGER
10.2000 - 07.2002
Job overview
- Managed day-to-day operation of home to comply with regulations and agency standards
- Supervised residents preparing meals and handling chores and provided constructive feedback
- Coordinated holiday parties, cocktail parties and small gatherings for facility within company budget
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- utilized company marketing activities to ensure maximum occupancy rates
Cheyenne Residential
CNA
10.1997 - 02.2000
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 10 + residents under long-term care.
Education
Rockwall-Heath High SchoolRockwall, TX
GED
04.2017
University Overview
Louisianna Delta Community College
Phlebotomy | Certificate
University Overview
Southern New Hampshire UniversityWoonsocket, RI
Bachelor of Arts from Health Administration
05.2024
University Overview
Skills
- Patient Care
- Medication Documentation
- Answering and Routing Calls
- Patient Profile Setup
- Customer Relations
- Cooperative Attitude
- Telephone Support
- Customer Experience
- Staff Training and Development
- First Aid and CPR
- Visionary leadership
- Coaching abilities
- Influencing Others
- Family Support
- Care Planning
Certification
Certified Nursing Assistant
References
References
References available upon requestTimeline
Lead Resident Care Associate
Heritage At Twin Creeks
05.2024 - Current
Resident Care Coordinator
Brookdale Senior Living
10.2023 - 02.2024
PHARMACY SERVICE REPRESENTATIVE
CVS/caremark
10.2021 - 10.2023
PATIENT SAFETY ATTENDANT
Texas Health Presbyterian Hospital
04.2021 - 10.2021
Memory Care Manager
Good Samaritan Society
04.2020 - 10.2021
PATIENT CARE TECHNICIAN
Medical City McKinney
02.2018 - 02.2020
CNA
Dakota Travel Nurse Home Care
05.2017 - 01.2018
CNA
Garnet Hill
04.2016 - 05.2017
CNA
Olive Branch
11.2011 - 03.2016
PERSONAL CARE ASSISTANT
Self Employed Services
01.2003 - 06.2011
RESIDENTIAL HOUSE MANAGER
Educare Community Living
10.2000 - 07.2002
CNA
Cheyenne Residential
10.1997 - 02.2000
Rockwall-Heath High School
GED
Louisianna Delta Community College
Phlebotomy | Certificate
Southern New Hampshire University
Bachelor of Arts from Health Administration
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