Anette Bolton
Commerce City,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Winner of multiple monthly, quarterly and annual platinum awards and trips.
Personable and dedicated Customer Service Representative with 20+ years experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Senior Account Executive
Dish Network Corp
Meridian , CO
07.2003 - 03.2024
- Developed and executed strategic marketing plans to increase product sales.
- Identified potential customers and built relationships with them.
- Conducted extensive market research to develop competitive pricing strategies.
- Gathered feedback from customers about their experiences with the company's products or services.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Addressed customer questions and concerns regarding products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated contracts that benefit both the client and the company
- Resolved escalated customers issues professionally, maintaining clients trust and protecting company interests
- Increased account retention by addressing clients needs promptly
- Developed strategies to improve customer experience and increase loyalty.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Answered customer questions to maintain high satisfaction levels.
- Troubleshot and resolved billing discrepancies.
- Assisted customers in resolving billing discrepancies.
Education
High School Diploma -
Ranum High School
Colorado05-2001
Skills
- Customer Rapport
- Marketing Strategy
- Customer Interaction
- Customer Relationship Management
- Excellent Communication Skills
- Persuasion Strategies
- Customer Relations
- Strategy Development
- Computer Literate
- Team Development
- Customer Service Background
- Negotiation Abilities
- Customer Retention Strategies
- Upselling and Cross Selling
- Employee Relations
- Problem-solving abilities
- Decision-Making
- Multitasking
- Contract Negotiation
- Self Motivation
- Customer Loyalty
- Inbound And Outbound Calling
- Telephone Etiquette
- Upselling
- Business Retention
- High-Energy Attitude
- Customer Complaints Escalation
- Contract Preparation
- Payment posting
- Billing dispute resolution
- Research and due diligence
- Dispute Negotiation
- Payment Processing
- Customer Account Management
- Time management abilities
Timeline
Senior Account Executive
Dish Network Corp
07.2003 - 03.2024
High School Diploma -
Ranum High School