Microsoft
Aneury Villanueva
Bookkeeper/Customer Service Associate
Ruskin,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Healthcare Transportation Dispatcher
Motivcare
Ruskin, FL
06.2023 - Current
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Handled incoming calls and emails from customers regarding issues with transportation.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
Sales Consultant
Comcast
Ruskin, FL
02.2023 - Current
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained organized, presentable merchandise to drive continuous sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest company innovations and technological advancements through continuous training.
Spectrum Sales/Customer Service Associate
Spectrum
Tampa, FL
05.2022 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inbound and Outbound Warehouse Associate
Amazon
Ruskin, FL
05.2020 - 03.2022
- Shipped material and performed boxing, packing, labeling and preparation of related documents
- Managed warehouse operations and verified proper shipment procedures
- Arranged items at destination according to customer requests and instructions
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Billingual Healthcare Representative
Maximus
Brandon, FL
02.2020 - 02.2021
- Communicated regularly with patients about billing issues, appointments, and procedures.
- Obtained patient information to properly record and document demographics and medical histories.
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Assisted patients in understanding how insurance coverage works and calculated copays.
Customer Service Rep
Publix
Miami, FL
06.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Psychology
Hillsborough Community College
Tampa, FL 01.2021 - Current
High School Diploma -
American Senior High School Adult Education
Hialeah, FL 08.2015 - 05.2019
Skills
Product and service knowledge
Customer Relations
Problem-solving
Documentation and paperwork
Quality assurance
Logistical operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Customer associate after only 6 months for exceptional performance.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Software
Avaya
Visual studio code
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Healthcare Transportation Dispatcher
Motivcare
06.2023 - Current
Sales Consultant
Comcast
02.2023 - Current
Spectrum Sales/Customer Service Associate
Spectrum
05.2022 - 12.2023
Bachelor of Science - Psychology
Hillsborough Community College
01.2021 - Current
Inbound and Outbound Warehouse Associate
Amazon
05.2020 - 03.2022
Billingual Healthcare Representative
Maximus
02.2020 - 02.2021
Customer Service Rep
Publix
06.2018 - 01.2020
High School Diploma -
American Senior High School Adult Education
08.2015 - 05.2019