Anevay Cardona
Santa Cruz,USA
Summary
Passionate and dedicated professional with 7+ years of experience supporting diverse populations, including individuals experiencing homelessness, mental illness, substance abuse, co-occurring disorders, justice involvement, and veterans. Possesses a comprehensive background in program administration, extensive case management, community resource navigation, outreach, and mental health and substance abuse treatment. Proactive and resourceful with strong knowledge of community programs and resources. Effective collaborator with community and social service providers to ensure equal access to quality care. Committed to supporting and empowering clients to achieve stability, enhance their overall well-being, and reach their highest potential to improve their daily lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RECOVERY SPECIALIST II
Telecare - Behavioral Health Facility
06.2021 - Current
- Provides acute, initial and ongoing care in response to physical and psychological needs of patients with severe mental illness experiencing mental health emergencies in need of intensive support placed on initial 5150 hold
- Manage client admissions/intakes, discharges, and orientations for individuals on 5150 holds
- Provides client monitoring and support including 1:1's, Q15 minute safety checks and seclusion/restraint supervision as needed
- Conduct thorough client monitoring, including vital sign checks, behavior observation
- Provides crisis interventions, de-escalation and therapeutic interventions addressing diverse physical and psychological needs of patients in mental health emergencies - ensuring safety and promoting recovery
- Assist with activities of daily living and mealtimes
- Coordinate with multidisciplinary teams to navigate community resources, connecting clients with medical, mental health, substance abuse, and shelter services
- Provides ongoing care responsive to physical and psychological needs of patients on continued hold-5250 and admitted into inpatient setting with mental health emergencies
- Provides crisis de-escalation and therapeutic interventions as needed to ensure client safety; Assists with creating safety plans
- Conduct thorough client monitoring, including vital sign checks, behavior observation, and charting to support treatment plans
- Assists with activities of daily living and mealtimes
- Provides 24/7 one-on-one compassionate care to adolescents on 5585 hold - conducting thorough monitoring and providing crisis interventions, de-escalation and therapeutic interventions to ensure safety
- Obtains vital signs; charts and observes client behavior
- Assists with activities of daily living and mealtimes
CASE MANAGER
Mental Health Diversion, Santa Cruz Superior Court
10.2022 - 09.2024
- Serves as a liaison between the California County Behavioral Health, County Probation and the Courts for the purposes of admitting/denying referrals to Collaborative Courts
- Provides care coordination, intensive case management, healthcare navigation and community based resourcing for Dual Diagnosis/Co-occurring, chronically homeless and Justice involved; empowering participants to access vital resources and achieve personal goals
- Manages a caseload up to 35 participants in 'PACT' Court-severe substance use, severe mental health, comorbidities and 'high utilizer' population-problem solving court; Orients participants to program
- Develops and implements comprehensive strength based case/Tx plan incorporating access to medical, mental health, substance use, prosocial activities, employment, vocational, and housing community based resources with ongoing progress evaluation, modification and case management for optimal outcomes
- Coordination and intensive collaboration with healthcare/Tx team review of medical, mental health, substance use and specialty/Disease Management referrals toward physical stabilization using 'whole person care' approach
- Conduct/Facilitates ASAM and risk/needs assessments and vulnerability identifying barriers to stability
- Analyze complex cases, addressing contributing factors to support client rehabilitation
- Facilitates and coordinates multidisciplinary and interdisciplinary meetings with council, defense, collaborative court team, community partners, primary care/healthcare provider communicating client preference and personal goals ensuring holistic support for program participants with complex needs
- Provides live, status updates on participant's progress to court
- Generates and distributes routine reports regarding participants current status, case plan compliance and adherence addressing barriers and access to care
- Organizes and leads graduation ceremonies for participants completing the program
- Grant reporting; maintains comprehensive documentation and case notes detailing ongoing progress; Data Collection for all active, referred and participating clients within Collaborative Courts; Data input in AIMs system
- Organizes/coordinates training for Court, and other community partners
- Prepares and conducts presentations to judges, criminal justice partners, and policymakers regarding program outcomes and program data
CASE MANAGER
Downtown Streets Team
09.2021 - 10.2022
- Maintained a caseload of up to 25 Team Members providing Intensive Case Management, Care Coordination, and navigation of community based resource for chronically homeless individuals experiencing mental health and substance abuse disorders
- Healthcare Navigation and Resourcing; assisting Team Members with obtaining access to medical, mental health, substance use, pro-social activities, employment, housing, and community based resources with ongoing progress evaluation, modification and case management
- Conducted goal assessments identifying barriers towards stability: analyzing contributing factors and implementing targeted interventions focusing on medical, mental health, SUD, & employment needs
- Developed and implemented comprehensive case plans to address Team Member needs and goals - facilitating access to medical, mental health, and community resources, leading to improved stability for clients
- Provided modifications as needed: Created safety plans for Team Members at risk of harm
- Navigation of Community resources; Coordinating referrals to appropriate community resources including housing navigation, legal services, medical and mental health services
- Assisted Team Members with obtaining vital documents such as Birth Certificate, Identification Card and Social Security Card
- Coordinated with community service providers to facilitate access to Government assistance and Social Security benefits; Assisted Team Members with obtaining and maintaining benefits
- Monitored Team Member's progress and tracked services; documented and updated program data in applicable database
- Initiated and conducted weekly outreach activities to develop relationships and build rapport with community members or individuals experiencing homelessness; Provided linkage to community resources
- Participated in community events to promote services, engaging with other community service providers and public
OPERATIONS COORDINATOR
New Life Community Services
08.2020 - 08.2021
- Managed daily operations of New Life's 38-bed residential facility, Sober living environment and emergency shelter
- Contracts and compliance; ensured compliance with regulatory standards and contracts at county, state, and federal levels
- Prepare weekly and monthly program reports and participate in quarterly, annual, and program renewal reports as needed Prepared documentation for local and state audits
- Assisted with creating and implementing new program policies and procedures, updating policies and procedures as needed
- Coordinated with multidisciplinary teams to enhance service delivery
- Provided crucial crisis support and consultation to staff phone or in person; participate in on-call rotation
- Provided crisis intervention, de-escalation and ongoing counseling services to residents
- Facilitated weekly house meeting and clinical groups as needed fostering client recovery and growth
- Managed program documentation, reports and budget monitoring
- Conducted chart audits
- Developed and implemented new medication policies and procedures enhancing client care and safety protocols
- Managed and maintained records of client medication
- Assisted with medication passes
- Administered drug and alcohol testing
- Provided leadership, direction and guidance to diverse teams of 14 employees - Technicians, facilities department, and cook
- Assisted with recruitment, onboarding and orientation for staff
- Evaluated staff performance and productivity
- Coordinated weekly 1:1 meetings with direct reports to provide support, feedback and corrections as needed
- Developed and provided initial and on-going training's for staff
- Managed staff schedule - ensuring 24/7 site coverage
- Facilities : Provided support and supervision to Facilities personnel
- Ensuring facility maintained local and state codes/standards
- Technicians : Directly supervised all technicians and assigned duties
- Support all functions of administrative and operational compliance
- Cook : Directly supervise cook and functions of the food department
- Ensuring food safety and Health Department compliance, food purchasing/accessing local Food Bank, reviewing menus, and budget management
OPERATIONS MANAGER/COUNSELOR II
Encompass Community Services - Telos
12.2016 - 05.2020
- Managed day to day operations; ensuring program compliance with policies, procedures and licensing requirements
- Assisted with developing and implementing new program policies and procedures
- Enhancing program efficiency and updating protocols as needed
- Served as liaison - Fostered and maintained positive relationships with community service providers, county and state officials state to ensure effective communication and service coordination
- Collaborated with community service providers, health care teams and case managers to ensure coordination and quality care for clients
- Performed clinical duties; Lead clinical meeting consisting of County Behavioral Health staff, Psychiatrist, clinical staff and healthcare teams to facilitate coordination of client care, next housing placement and discharge plans
- Program compliance: manage program documentation; client documentation, weekly and monthly reviews, prepared documentation for state audits ensuring program is adhering to licensing requirements
- Quality Assurance and Improvement: design and implement improvement strategies to ensure quality care, Audit client charts
- Processed all referrals and intake packets
- Tracking daily, weekly and monthly reports bed occupancy and billing
- Monitored program budget and purchases; prepared, reconciled and submitted petty cash, purchase orders and receipts for program; Processed and collected client rent invoices and payments
- Assisted with medication management and medication passes; back-up medication supervisor, ensuring prescriptions are filled, transcribing doctors orders, completing medication audits
- Assisted with hiring, onboarding and training new staff
- Provided direct supervision to overnight staff
- Managed staff schedule - securing 24/7 site coverage
- Maintained all staff's personal records and training's up to date as required for local, county and state licensing
- Completed safety checks and emergency drills monthly as required by all licensing divisions
- Addressing facility needs
- Completed intakes, risk assessments, evaluations and treatment plans with clients - Completed daily clinical progress notes on AVATAR
- Provided individual counseling, short term crisis intervention and de-escalation
- Facilitated house meetings and groups
- Provided case management, community resourcing and discharge planning- including follow up psychiatric and outpatient care
- Maintained clinical charts, completing required documentation in an appropriate time as required by County, State, and Agency guidelines
Education
HIGH SCHOOL DIPLOMA -
Watsonville, CA06.2011
Skills
- Communication and interpersonal skills
- Program management
- Leadership and team building
- Policy and procedure improvements
- Contract compliance and monitoring
- Program budgeting and fiscal management
- Grant monitoring
- Strategic Decision-making
- Conflict resolution and team collaboration
- Adaptability and flexibility
- Case management and Community resourcing
- Cultural competency and diversity awareness
Certification
- Nonviolent Crisis Intervention, 01/01/22, Crisis Prevention Institute
- HIPAA, 01/01/19, Encompass Community Services
- Mindfulness, 01/01/18, Encompass Community Services
- Understanding Gang Culture, 01/01/18, Encompass Community Services
- Immigration and Cultural Competency, 01/01/19, Encompass Community Services
- Trauma Informed Systems, 01/01/17, Encompass Community Services
- Mental Health First Aid, 01/01/21, New Life Community Services
- Risk and Safety Assessments, 01/01/17, Encompass Community Services
- Hearing Voices; Auditory Hallucinations, 01/01/18, Encompass Community Services
- Motivational Interviewing, 01/01/17, Encompass Community Services
- The Art of De-escalation, 01/01/17, Encompass Community Services
Timeline
CASE MANAGER
Mental Health Diversion, Santa Cruz Superior Court
10.2022 - 09.2024
CASE MANAGER
Downtown Streets Team
09.2021 - 10.2022
RECOVERY SPECIALIST II
Telecare - Behavioral Health Facility
06.2021 - Current
OPERATIONS COORDINATOR
New Life Community Services
08.2020 - 08.2021
OPERATIONS MANAGER/COUNSELOR II
Encompass Community Services - Telos
12.2016 - 05.2020
- Nonviolent Crisis Intervention, 01/01/22, Crisis Prevention Institute
- HIPAA, 01/01/19, Encompass Community Services
- Mindfulness, 01/01/18, Encompass Community Services
- Understanding Gang Culture, 01/01/18, Encompass Community Services
- Immigration and Cultural Competency, 01/01/19, Encompass Community Services
- Trauma Informed Systems, 01/01/17, Encompass Community Services
- Mental Health First Aid, 01/01/21, New Life Community Services
- Risk and Safety Assessments, 01/01/17, Encompass Community Services
- Hearing Voices; Auditory Hallucinations, 01/01/18, Encompass Community Services
- Motivational Interviewing, 01/01/17, Encompass Community Services
- The Art of De-escalation, 01/01/17, Encompass Community Services
HIGH SCHOOL DIPLOMA -
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