Anfa Ali
Columbus,OH
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycle, overseeing efforts of teams across high traffic retail environment.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Target
Columbus, Ohio
08.2020 - 07.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
Nordstrom
Columbus, OH
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Zenith Academy Highschool
Columbus, OH05-2019
Bachelor of Science - Accounting
Ohio State University
Columbus, OHSkills
- Customer Experience Improvement
- Customer Research
- Customer Consulting
- Customer Complaint Resolution
- Inbound And Outbound Calling
- Adaptive Team Player
- Paperwork Processing
- Data Entry
Timeline
Customer Service Representative
Nordstrom
09.2022 - Current
Customer Care Representative
Target
08.2020 - 07.2022
High School Diploma -
Zenith Academy Highschool
Bachelor of Science - Accounting
Ohio State University