Summary
Overview
Work History
Education
Skills
Timeline
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Shayne Herbold

Medina,OH

Summary

Dedicated and highly professional with experience in patient care, childcare and customer relations. Demonstrates exceptional communication, critical thinking and time management skills. Possesses the ability to work independently or with a team to assist in meeting the goals of the organization.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

CareSource
Medina, OH
04.2022 - 10.2023
  • Resolved customer complaints promptly and professionally.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Delivery Driver

Jimmy John's
Medina, OH
10.2018 - 02.2020
  • Maintained accurate records of goods delivered and collected payments as required
  • Processed cash and credit card payments
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Shift leader over ten people
  • Responsible for daily operational duties

Caregiver, Special Needs

Society for Handicapped Citizens Inc.
Medina, OH
02.2017 - 06.2018
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Assisted in the development of life skills such as communication and mobility.
  • Collaborated with healthcare professionals regarding medical treatments and therapies.
  • Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
  • Created individualized care plans based on each client's unique needs and abilities.
  • Administered medication when needed according to doctor's instructions.

Childcare Assistant

Erikas Daycare
Medina, OH
10.2014 - 02.2017
  • Provided safe, nurturing and stimulating environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Maintained accurate records of daily attendance and other related information.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Encouraged self-expression through various art forms such as music, painting, drawing.

Education

High School Diploma -

Medina High School
Medina, OH
01-2013

Skills

  • Customer Experience Improvement
  • Customer Success Management
  • Complaint Resolution
  • Charting and recordkeeping
  • Complex problem solver
  • Proficient in Google docs, sheets and slides
  • Time management skills

Timeline

Customer Care Representative

CareSource
04.2022 - 10.2023

Delivery Driver

Jimmy John's
10.2018 - 02.2020

Caregiver, Special Needs

Society for Handicapped Citizens Inc.
02.2017 - 06.2018

Childcare Assistant

Erikas Daycare
10.2014 - 02.2017

High School Diploma -

Medina High School

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Shayne Herbold