Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Logan Snelling

Summary

I carry a unique combination of technical expertise, and exceptional customer service skills that make me a great asset to any company. I am skilled at diagnosing and resolving a wide range of technical issues efficiently and effectively. My knowledge of operating systems, network protocols, and software applications enables me to provide timely and accurate solutions to end-user problems. I have great communication and interpersonal skills that enable me to communicate complex technical concepts in a clear and concise manner, making myself an approachable and reliable point of contact for users. My very unique thinking and attention to detail allow me to quickly identify trends and patterns, enabling proactive measures to prevent recurring issues. Holding a commitment to exceptional customer service, I prioritize user satisfaction and go above and beyond to ensure users technical needs are met. My ability to adapt to diverse environments and work well under pressure makes me a valuable team member, capable of handling high-volume support requests while maintaining a professional and positive attitude.

Overview

6
6
years of professional experience

Work History

Security Officer

Sunstates Security
08.2018 - 05.2019
  • Monitor premises to prevent theft, violence, or infractions of rules
  • Observe and report
  • Ability to conduct hourly patrols
  • Thoroughly examine doors, windows, and gates to ensure proper function and security
  • Warn and report violators of premise rules and regulations
  • Report any facility issues such as fire hazards and leaking water
  • Request emergency personnel as needed
  • Provide timely reports
  • Strong attention to detail
  • Ability to communicate in English very proficiently.

Uber Driver

Uber
12.2017 - 08.2018
  • Provide safe and reliable transportation services to customers using the Uber app
  • Follow all applicable traffic laws, safety regulations, and local ordinances while driving
  • Maintain a clean and well-maintained vehicle at all times
  • Greet customers in a friendly manner and provide excellent customer service
  • Respond promptly to requests for rides from customers
  • Ensure that passengers are safely transported to their destinations
  • Collect fares and process payments accurately
  • Monitor road conditions and adjust routes as needed
  • Report any incidents or accidents to the appropriate authorities
  • Keep up with changes in technology and new features of the Uber app
  • Provide feedback on customer experience and suggest improvements
  • Adhere to company policies and procedures

Lyft Driver

Lyft
03.2017 - 08.2018
  • Provide safe and reliable transportation services to customers using the Uber app
  • Follow all applicable traffic laws, safety regulations, and local ordinances while driving
  • Maintain a clean and well-maintained vehicle at all times
  • Greet customers in a friendly manner and provide excellent customer service
  • Respond promptly to requests for rides from customers
  • Ensure that passengers are safely transported to their destinations
  • Collect fares and process payments accurately
  • Monitor road conditions and adjust routes as needed
  • Report any incidents or accidents to the appropriate authorities
  • Keep up with changes in technology and new features of the Uber app
  • Provide feedback on customer experience and suggest improvements
  • Adhere to company policies and procedures

Cable/VoIP Technician

King Cable
12.2015 - 10.2017
  • Install cat5 and cat6 for telecommunications
  • Conduct on-site installations, correction and repair of clients
  • Assist customers with setting up wi-fi systems upon install
  • Install, maintain, and troubleshoot cable infrastructure
  • Drive from one customer's location to the next
  • Ask customers questions to determine the exact nature of their problems.

Delivery Driver

Pizza Hut
03.2014 - 10.2015
  • Confirmed that client orders are correct
  • Delivered food items to the customer's desired location
  • Receive payment via cash or card
  • Answer customer queries
  • Restocked inventory
  • Clean dishes.

Delivery Driver

Marco's Pizza
08.2013 - 03.2014
  • Helped take orders of customers both on the phone and in person
  • Delivered orders on time to customers
  • Received payment via cash or card
  • Restocked inventory
  • Cleaned dishes.

Education

Associate's of Applied Science - Computer Support Specialist

Mt San Antonio College
San Antonio, TX

Skills

  • Communications
  • Active Directory
  • Windows
  • Computer networking
  • Technical support
  • Linux
  • LAN
  • TCP
  • DNS
  • DHCP
  • SQL
  • Technical writing
  • Analysis skills
  • VPN
  • Software troubleshooting
  • Firewall
  • Typing
  • VMWare
  • Operating systems
  • Network Support
  • WAN
  • Disaster Recovery
  • Troubleshooting Microsoft Exchange
  • Microsoft Windows Server
  • PowerShell
  • VoIP
  • Azure
  • Java
  • Software testing
  • CompTIA A
  • Identifying and resolving common customer issues
  • Performing basic computer operations and troubleshooting common problems
  • Technical support:
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity

Accomplishments

  • Job Title: Professor in the Computer Science department at San Antonio College
  • Phone number: (210) 788 8448
  • Robert Flores
  • Job Title: Electrical Engineer at Lowes Data Center
  • Phone Number: (210) 419 1731
  • Efren Gonzales
  • Job Title: Diesel Mechanic
  • Phone number: (210) 612 4242

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Security Officer

Sunstates Security
08.2018 - 05.2019

Uber Driver

Uber
12.2017 - 08.2018

Lyft Driver

Lyft
03.2017 - 08.2018

Cable/VoIP Technician

King Cable
12.2015 - 10.2017

Delivery Driver

Pizza Hut
03.2014 - 10.2015

Delivery Driver

Marco's Pizza
08.2013 - 03.2014

Associate's of Applied Science - Computer Support Specialist

Mt San Antonio College
Logan Snelling