Angalisa Dean
POPLAR BLUFF,MO
Summary
Dynamic Registration Specialist with extensive experience at Saint Francis Healthcare System, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in HIPAA compliance and adept at managing multiple tasks in fast-paced environments, ensuring accuracy and efficiency in all processes.
Overview
8
8
years of professional experience
Work History
Registration Specialist
Saint Francis Healthcare System
Poplar Bluff, MO
08.2019 - Current
- Assisted with patient registration processes, ensuring accurate data entry and compliance with protocols.
- Supported front desk operations by greeting patients and answering inquiries effectively.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Coordinated insurance verification procedures to facilitate seamless billing processes.
- Collaborated with healthcare staff to streamline communication regarding patient needs.
- Adapted quickly to new software systems, improving efficiency in registration tasks.
- Provided assistance during peak hours, contributing to a positive patient experience.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Contributed to the development of a user-friendly online registration system, making it easier for patients to provide required information remotely.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Assisted in processing patient payments via cash, checks and credit cards.
- Explained form wording to patients to help each understand information required.
- Upheld HIPAA regulations and standards for protecting patient information.
ER Registration Clerk
Black River Medical Center
Poplar Bluff, MO
01.2018 - 08.2019
- Registered patients efficiently, verifying demographic and insurance information for accurate data entry.
- Assisted with patient check-in processes, ensuring a smooth flow in the emergency room environment.
- Managed sensitive patient information, adhering to HIPAA regulations and maintaining confidentiality standards.
- Collaborated with medical staff to prioritize urgent cases, enhancing response times for critical patients.
- Served as a reliable resource for patients and their families, providing clear explanations of procedures and addressing any questions or concerns.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
No Degree - Accounting
Three Rivers Community College
Poplar BluffSkills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Confidentiality
- Healthcare experience
- Verbal and written communication
- Problem-solving
- Medical terminology
- Follow-up skills
- Payment processing
- Experience with Epic
- Demographics information
- Registration management
- Verification and eligibility
- Goal orientation
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
Accomplishments
I have created a sharedpoint site that registration uses. It is Alphabetically listed, and full of insurance sites for them to use to verify insurances quickly and efficiently without having to call.
I became a CNA through a High School program at 17. I am inactive now, but still retain the medical terminology and knowledge.
Timeline
Registration Specialist
Saint Francis Healthcare System
08.2019 - Current
ER Registration Clerk
Black River Medical Center
01.2018 - 08.2019
No Degree - Accounting
Three Rivers Community College