Baylee Hanewinkel

• Prepared medical records for chart audits according to front desk and charge entry audit policy.
• Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
• Scheduled and registered appointments using Booker scheduling programs.
• Reported compliance issues related to coding, transcription and patient confidentiality.
• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Explained form wording to patients to help each understand information required.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
• Updated patient contact information to support accurate electronic medical records.
• Answered patient questions and inquiries regarding registration process and documentation.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

- Greet customers warmly, assist with their needs, and ensure a positive shopping experience.

- Work Collaboratively with other team members to ensure efficient store operations and customer satisfaction.

- Maintained a clean and organized store environment.

- Operate the cash register, handle transactions accurately, and provide correct change.