Stephanie Hankins
Cullman,AL
Summary
Accomplished professional with extensive experience at Cullman Regional Medical Center, adept in patient registration and insurance verification. Demonstrates exceptional proficiency in computer skills and maintains a calm demeanor under pressure. Recognized for outstanding customer service and meticulous attention to detail, contributing to seamless operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Registration Specialist
Cullman Regional Medical Center
03.2021 - Current
- Duties include answering a multiline phone to help patients or other doctor’s offices calling to make appointments for patients
- Also checking in and checking out the patients that come in the clinic
- I have to verify the patients insurance and make sure that the patient information is correct in their chart
- I also have to take messages for the doctor’s and the nurses when they are busy seeing patients
- Making copies of documents and clearing the fax machine, sending faxes to other facilities, make the night deposits
Scheduler
Cullman Regional Medical Center
10.2019 - 03.2021
- Duties include receiving physician’s orders from the fax machine, and entering all the patient information into the computer
- Also checking to see if the test requires a precertification for ordered exam
- Answering a multiline phone system and transferring the patient or doctor’s office to the correct place
- Scanning orders into the computer and having spoken to the patient to put them on the schedule
- Communicating with my co-works about different types of test and other orders for patients
- Faxing documents to other areas of the hospital and faxing reports to doctor’s offices
- File completed orders at the end of the day
- I have been trained to do precertifications for patients insurance
Unit Secretary
Cullman Regional Medical Center
03.2019 - 01.2021
- Duties include scanning physician’s orders to the pharmacy for medication to be filled
- I work with CPSI computer program for the hospital
- I make new charts as new patients are admitted to the hospital
- I answer a multi-line phone and answer the critical alert call light system in the patient’s rooms
- I check the computer system for chart link orders that the doctors put into our system
- I also put in physician’s written orders on the chart
- I print reports as requested by the physician and reports that the Charge Nurse request
- I file reports and documents as need for the specific unit I am working on
Lab Clerk/Phlebotomist
Cullman Regional Medical Center
12.2015 - 02.2019
- Duties include scanning and processing all specimens into the lab while disturbing them to other areas of the lab to be tested
- I accurately perform a variety of filling medical documents into our patient data base
- I also create temp accounts for all out patient specimens and for all Home Health facilities
- I chart all patient lab results into their appropriate file folder that is located on each floor of the hospital
- I answer a multi-line phone that consist of phone calls from inside the hospital and from outside the hospital
- I also collect blood specimens from patients as needed
Production Associate
Walmart Distribution Center
01.2002 - 01.2015
- Duties include inspecting and cutting freight for the pick module, making sure the freight was in the correct slot for the picker to order fill for each store
- Also checking to make sure there was no damaged product in the slots
- While In this position I received several accommodations for excellent production and work ethic
Assistant Manager/Sales Associate
Payless shoes
01.2001 - 01.2003
- Duties included customer service, maintain a clean and organized work environment
- I also helped maintain the work schedule for the other employees, opening and closing of the store
- I also kept the shelves stocked as new product came in
- I also ran the cash register and watched over the nightly deposits made
Production/Material Handler
SCI
01.1996 - 01.2001
- Duties included assembling computer parts together to make a complete computer
- I also helped in the testing of the newly built computer
- I also ran the materials side of the operation of the assembly line
- I would order and deliver the parts from the stock room to the floor
Education
General Studies - Microsoft office, Medical Terminology, Phlebotomy, Medical Coding
Wallace State Community College
01.2015
GED - General Studies
Corner Stone Christian School
01.2012
High School - General Studies
Fairview High School
05-1996
Skills
- Inventory control procedures
- Proficient computer skills
- Strong communication skills
- Dependable and detailed oriented
- Ability to remain calm under pressure
- Prime time management skills
- Answering a multi-line phone system
- Working with more than one computer
- Working a fax/copy machine
- Knowing how to file documents
- Great customer service skills
- Verifying Insurance
- Making a nightly deposit
- Taking co-pays
- Logging the co-pays to the patient account
- Insurance Verification
- Patient Registration
- Accuracy and Precision
- Confidentiality
- Medical Terminology
- Goal orientation
- Cross-functional coordination
- Office Organization
- File Maintenance
- Maintaining documents and records
- Payment Processing
- Experience with Microsoft Office
- Problem-Solving
References
- Britany Earwood, 2405 County Road 1435, Vinemont, AL, 35179, (205) 541-6478
- Belinda Morris, 1257 Co. Rd. 1728, Holly Pond, AL, 35083, (256) 739-3155, (256) 347-5307, mimi01734@gmail.com
- Taylor Price, 2689 Red Mill Saragossa Rd., Jasper, AL, 35501, (205) 522-8669, taylorprice0890@gmail.com
Certification
- Certified in Microsoft Office
References
References available upon request.
Timeline
Registration Specialist
Cullman Regional Medical Center
03.2021 - Current
Scheduler
Cullman Regional Medical Center
10.2019 - 03.2021
Unit Secretary
Cullman Regional Medical Center
03.2019 - 01.2021
Lab Clerk/Phlebotomist
Cullman Regional Medical Center
12.2015 - 02.2019
Production Associate
Walmart Distribution Center
01.2002 - 01.2015
Assistant Manager/Sales Associate
Payless shoes
01.2001 - 01.2003
Production/Material Handler
SCI
01.1996 - 01.2001
- Certified in Microsoft Office
General Studies - Microsoft office, Medical Terminology, Phlebotomy, Medical Coding
Wallace State Community College
GED - General Studies
Corner Stone Christian School
High School - General Studies
Fairview High School
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