Accurately registered oncology patients verified insurance information, and scheduled appointments for treatments, consultations, and follow-ups.
Maintained and updated patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
Provided compassionate customer service, addressing patient concerns, guiding them through the registration process, and ensuring a smooth check-in experience.
Coordinated with nurses, oncologists, and administrative staff to streamline patient care and ensure timely treatment scheduling.
Assisted patients with co-payments, billing inquiries, and financial assistance programs related to oncology treatments.
Kitchen Manager
McDonald's
01.2014 - 12.2020
Oversaw kitchen operations, ensuring food preparation met company standards for quality, safety, and efficiency.
Trained and supervised kitchen staff, fostering a collaborative work environment to improve productivity and morale.
Managed inventory levels, placed orders, and minimized waste to maintain cost-effective operations.
Ensured compliance with food safety and hygiene regulations, conducting regular audits and inspections.
Monitored and maintained equipment, coordinating repairs or replacements to minimize downtime.
Developed and implemented scheduling to optimize staff coverage during peak and off-peak hours.
Education
Bachelor of Science - Biomedical Biology/Pre-Medicine
Salisbury University
Salisbury, MD
Associate of Science - Biological Sciences
Delaware Technical Community College
Georgetown, DE
Skills
Detail orientation
Customer service
Record maintenance
Inventory management
Problem solving
Registration management
HIPAA compliance
Equipment sterilization
Lab equipment setup
Medical terminology
Infection control procedures
Vital signs
Awards And Acknowledgements
Phi Beta Kappa Member/ Prestigious Honor Society
Beta Beta Beta (TriBeta) Honor Society/ National Biological Honor Society