Ange Cerna

• Advised customers on beauty products and application techniques to enhance their overall experience.
• Maintained up-to-date knowledge of beauty trends and product lines to effectively meet customer needs.
• Assisted with inventory management and restocking shelves.
• Provided exceptional customer service, fostering lasting relationships and encouraging repeat business.
• Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
• Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.

• Supported individualized learning plans for diverse student needs.
• Organized educational materials and resources for effective teaching.
• Implemented classroom rules to promote respectful behavior among students.
• Helped supervise students during lunch, recess, and other activities.
• Managed small group instruction sessions under guidance from the classroom teacher.
• Created calm and disciplined classroom environment to improve student focus.

• Coordinated training sessions for new student employees on operational procedures.
• Monitored daily activities to maintain a productive and safe work environment.
• Evaluated performance of student workers and provided constructive feedback regularly.
• Track attendance and find coverage for breaks

• Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations.
• Provided assistance to the planning and finalization of dining hall menus served to UC students.
• Familiarity in deep-frying a variety of dishes, including eggs, and sandwich-making.
• Managing cashiering operations and extended cheerful greetings during every customer interaction.
• Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils.
• Demonstrated ability to work with minimal supervision while maintaining a high level of productivity.
• Developed strong working relationships with kitchen staff members through effective communication skills.

• Demonstrated excellent organizational and multitasking skills while managing daily activities of children in the home setting.
• Encouraged healthy habits such as proper hygiene practices, exercise routines and nutritious eating habits.
• Maintained a clean environment for the children by washing dishes, doing laundry and cleaning up after each activity.
• Enforced rules and regulations established by parents to ensure safety of children.
• Utilized positive reinforcement techniques to reinforce appropriate behavior from children while also addressing inappropriate behaviors appropriately.

• Helping adult students navigate through Canvas in the beginning of the pandemic.
• Used Computer skills and systems to check in textbooks in a library-like system.
• Engaged with my supervisors with tasks that they needed to be done (ex. Delivering mail, making flyers).
• Maintaining a clean work environment (ex. shredding unneeded paper & Organizing textbooks, headphones, and charging laptops).
• Taking phone calls and sending important emails for all supervisors.

* Facilitated support for classmates with special needs during classroom activities under teacher supervision.

• Promoted active engagement in lessons, group work, and school activities.
• Model positive behavior, communication, and appropriate social skills
• Encourage independence by providing support only when needed, rather than completing tasks for the student.
• Cultivated friendships and established an inclusive, welcoming classroom environment.
• Fostered an inclusive environment by employing respectful, person-centered language with all students.
• Recognized and celebrated classmates' strengths, achievements, and progress to foster a supportive learning environment.