Ange Mumporeze
Kigali,Kigali
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Ambitious Marketing specialist possessing detailed understanding of latest marketing trends and techniques paired with familiarity of job-related software. Versed in planning and hosting marketing events and preparing reports and presentations. Imaginative and creative team player committed to resolving multifaceted issues despite challenges of changing priorities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of Kigali
Kigali, Rwanda
09.2022 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Radio and Television Presenter
ISANGO star
Kigali, Rwanda
01.2020 - 01.2023
- Developed and presented engaging educational content to diverse audiences.
- Assisted in the coordination of events related to presentations.
- Edited existing material for use in presentations.
- Monitored audience reactions during presentations and adjusted accordingly.
- Adapted presentation style according to the needs of different audiences.
- Analyzed results from post-presentation surveys and developed action plans based on findings.
Education
Bachelor of Arts - Journalism And Masse Communication
ICK (institut Catholique De Kabgayi)
Muhanga District11-2022
Skills
- CRM Software
- Office Equipment Proficiency
- Complaint Handling
- Problem-Solving Abilities
- Positive and Professional
- Paperwork Processing
- Data Collection
Affiliations
- A Faith and family woman, who does not west any second dedicated to God and family
- sports fan specially soccer and volleyball
- Nature friendly and love to spend some time in gym
Languages
English
Native/ Bilingual
French
Professional
kinyarwanda
Native/ Bilingual
swahili
Full Professional
Accomplishments
- Employee of the month in december2023 in Bank of Kigali
References
References available upon request.
Timeline
Customer Service Representative
Bank of Kigali
09.2022 - Current
Radio and Television Presenter
ISANGO star
01.2020 - 01.2023
Bachelor of Arts - Journalism And Masse Communication
ICK (institut Catholique De Kabgayi)