Ange-Nora Ossiala
Brooklyn,NY
Summary
Organized, committed, hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Zara
03.2020 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Catering Team leader
Excusite Staffing Cipriani
- Performing efficiently in rapidly changing environments, during low pressure and high-pressure moments.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Store Associate
Agatha and Valentina (Gourmet Store)
02.2018 - 02.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided general customer service, answered phones, and referred inquiries to manager upon request
- Back field various position throughout all departments.
HR Office Assistant
MTA
02.2019 - 12.2020
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Interviewed employees exiting company, received company from employees who exited the company.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained digital and electronic records of employees
- Assisted with the recruitment process by identifying candidates and issuing employment contracts
- Provided clerical support to HR department.
Process Guide (Supervisor)
Amazon Fulfillment Center
01.2021 - 02.2023
- Managed associates on package shipping lines in the outbound department of the fulfillment center
- Oversaw the work schedule of the associate
- Corresponded with management regarding team performance
- Adhered to all safety procedures in the performance of job duties
- Ensured that assignments and tasks were completed, and productivity deadlines were met
- Utilized experience operating warehouse equipment such as pallet jack and electric scissor lift to complete various warehouse tasks.
- Checked packages and merchandise for damage and notified vendors.
Education
Bachelor - Business Of Fashion
Queensborough Community College of The City University of New York
New-York undefined
Boys and Girls, High school NYC Department of Education (GED)
08.2020
Skills
- Proficient with Microsoft Word, Excel, and Outlook
- Bilingual (French)
- Staff Supervision
- Budgeting understanding
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- Marketing knowledge
- Event planning proficiency
- Table Setting
- Menu Planning
Certification
- Human Resource Management
- Retail Associates
- Certified Security
Languages
French
Native or Bilingual
Timeline
Process Guide (Supervisor)
Amazon Fulfillment Center
01.2021 - 02.2023
Sales Associate
Zara
03.2020 - 11.2023
HR Office Assistant
MTA
02.2019 - 12.2020
Store Associate
Agatha and Valentina (Gourmet Store)
02.2018 - 02.2019
Catering Team leader
Excusite Staffing Cipriani
Bachelor - Business Of Fashion
Queensborough Community College of The City University of New York
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Boys and Girls, High school NYC Department of Education (GED)
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