Angee Vinzant
West Des Moines
Summary
Results driven work comp claims specialist that examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
19
19
years of professional experience
Work History
Claim Specialist II
Nationwide Insurance
10.2005 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Wresting Ring Announcer
3X Wresting
01.2018 - 01.2019
- In ring personality introducing wresting figures on a mic.
- Interacted with crowd to aid in engagement.
- Appearances at events such as Latino Heritage Festival, assisting with Toys for Tots Collections
- Learn each months cards to introduce the wrestling figures as well working in the ring with the wrestlers.
Education Department Volunteer
Blank Park Zoo
04.2011 - 01.2014
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Ensured adherence to established protocols while handling animals during encounters or presentations.
- Supported zoo staff with daily tasks including feeding, grooming, and monitoring animal health.
- Collaborated with zookeepers to develop engaging enrichment activities for various species.
- Provided exceptional customer service, answering visitor inquiries and offering assistance when needed.
- Managed crowd control during peak times, ensuring a pleasant environment for both guests and animals.
- Delivered memorable experiences through guided tours that highlighted key aspects of animal habitats.
- Aided in the preparation of diets according to specific nutritional needs of different animals.
- Maintained accurate records of animal feeding routines, behavioral patterns, and medical treatments.
- Enhanced visitor experience by providing educational information on animal species and habitats.
- Assisted in maintaining clean and safe enclosures for the welfare of animals and visitors alike.
Education
Associate in Radiology Technology - Radiology
Iowa Methodist School of Radiology
Des Moines07.1997
Skills
- Policy Interpretation
- Legal Compliance
- Financial Acumen
- Claims Investigation
- Compliance Management
- Claims Processing
- Data Integrity
Timeline
Wresting Ring Announcer
3X Wresting
01.2018 - 01.2019
Education Department Volunteer
Blank Park Zoo
04.2011 - 01.2014
Claim Specialist II
Nationwide Insurance
10.2005 - Current
Associate in Radiology Technology - Radiology
Iowa Methodist School of Radiology