Colin Granger

Work History

MAPFRE Insurance

Webster, MA

12.2020 - Current

Investigated and resolved personal automobile claims in multiple states in addition to overseeing the adjudication of all of the Eastern Claims Office's third-party diminution in value claims.
Provided excellent customer service in accordance with all organizational service standards from start to finish on each adjudicated claim.
Evaluated the claim file to determine coverage, reserves, liability and potential for settlement.
Executed claims investigations by conducting personal interviews in addition to obtaining all pertinent loss documentation.
Proposed settlements to resolve each claim amicably prior to issuance of the applicable payment.
Worked productively in fast-moving environment to process large volumes of claims.
Over $1,000,000 each year in savings since being tasked with overseeing the adjudication of all of the Eastern Claims Office's third party diminution in value claims.

Hanover Insurance Group Inc

Worcester, MA

01.2009 - 12.2010

Investigated and resolved personal automobile claims in multiple states.
Provided excellent customer service in accordance with all organizational service standards from start to finish on each adjudicated claim.
Evaluated the claim file to determine coverage, reserves, liability and potential for settlement.
Executed claims investigations by conducting personal interviews in addition to obtaining all pertinent loss documentation.
Proposed settlements to resolve each claim amicably prior to issuance of the applicable payment.
Worked productively in fast-moving environment to process large volumes of claims.

Unum

Worcester, MA

04.2002 - 12.2008

Investigated and resolved individual short-term, long term, key person, and business overhead expense disability claims.
Provided excellent customer service in accordance with all organizational service standards from start to finish on each claim adjudicated.
Evaluated the claim file to determine coverage, reserves, liability and potential for settlement.
Conducted claims investigations by conducting personal interviews in addition to obtaining all pertinent medical, financial, background, and level of activity records.
Directed and coordinated all applicable reviews of the medical and financial records obtained.
Interpreted the findings documented in the prepared medical, financial, background, and level of activity reports.
Proposed settlements to resolve each claim amicably prior to issuance of the applicable payment.
Maintained strong knowledge of the origin, restrictions and limitations, and general treatment plans for the various claimed diagnoses.
Worked productively in fast-moving environment to process large volumes of claims

Arbella Mutual Insurance Company

Westborough, MA

07.1999 - 04.2002

Investigated and resolved personal automobile claims in multiple states.
Provided excellent customer service in accordance with all organizational service standards from start to finish on each adjudicated claim.
Evaluated the claim file to determine coverage, reserves, liability and potential for settlement.
Executed claims investigations by conducting personal interviews in addition to obtaining all pertinent loss documentation.
Proposed settlements to resolve each claim amicably prior to issuance of the applicable payment.
Worked productively in fast-moving environment to process large volumes of claims.