ANGEELINA ILDEFONSO POLO
GROTON
Summary
Bilingual U.S. Navy veteran with over 8 years of experience in high-pressure environments, specializing in operations, logistics, and strategic planning. Demonstrated leadership skills with a focus on problem-solving and safety-driven execution. Proven ability to coordinate cross-functional teams effectively and adapt to changing circumstances.
Overview
8
8
years of professional experience
Work History
SERVICE BARTENDER
S&P Oyster Restaurant and Bar
Mystic
06.2025 - Current
- Delivered accurate, high-volume production in fast-paced environments.
- Managed competing priorities with a strong attention to detail.
- Collaborated effectively within cross-functional teams.
- Balanced speed and precision to meet demanding service timelines.
- Assisted in inventory management and restocking of supplies as needed.
PETTY OFFICER SECOND CLASS - E5
U.S. NAVY - JASDF Misawa Air Base
Misawa
01.2024 - 12.2024
- Demonstrated strong leadership and operational management by coordinating team assignments and maintaining readiness in fast-paced environments.
- Trained and mentored junior personnel, improving team performance, accountability, and professional growth.
- Implemented security and emergency response procedures to protect personnel, facilities, and critical assets.
- Supervised and evaluated enlisted personnel, ensuring adherence to Navy standards, operational readiness, and mission effectiveness.
- Managed departmental operations and coordinated watch rotations, maintaining continuous mission coverage and operational efficiency.
PETTY OFFICER THIRD CLASS - E4
U.S. NAVY - Naval Station Mayport
Mayport
06.2022 - 12.2023
- Executed standard Navy procedures during underway drills and watch rotations to support mission success and crew safety.
- Monitored and logged critical operational data during watches, ensuring accuracy for mission reports and command decision-making.
- Maintained and operated advanced equipment to ensure reliability, safety, and mission effectiveness.
- Supported logistics operations through safe cargo handling, securing, and stowage, while adhering to established safety standards.
- Monitored instruments and systems during assigned shifts, promptly reporting discrepancies to leadership.
SEAMAN APPRENTICE - E3
U.S. NAVY - Naval Base Point Loma
San Diego
10.2021 - 05.2022
- Completed formal training in operational safety, emergency response, and workplace hazard prevention.
- Maintained accurate daily logs and operational records, supporting clear communication and accountability across teams.
- Developed core skills in navigation support and equipment handling to ensure safe and efficient operations.
- Participated in drills and simulations focused on damage control, firefighting, and emergency procedures.
- Applied technical knowledge during practical exercises involving tools, equipment identification, and safety protocols.
CUSTOMER SERVICE REPRESENTATIVE
Navy Exchange - Naval Submarine Base
Groton
06.2021 - 09.2021
- Resolved customer inquiries quickly and professionally.
- Provided accurate solutions to meet customer needs.
- Maintained detailed records to ensure service quality.
- Communicated clearly and respectfully with customers to build trust and ensure understanding.
- Followed company policies and service procedures while meeting performance and quality standards.
SERVER
NV Bakery & Market
Waterford
01.2021 - 09.2021
- Provided attentive and friendly service to guests, ensuring a positive dining experience.
- Took orders, delivered food and beverages promptly, and addressed customer needs efficiently.
- Maintained clean and organized dining areas while following health and safety standards.
- Operated cash register and processed customer transactions accurately.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
SERVER
Sunrise Cafe NL
New London
01.2019 - 03.2020
- Delivered exceptional customer service by efficiently managing orders and ensuring timely delivery in a fast-paced dining environment.
- Maintained comprehensive knowledge of menu items and daily specials to provide accurate recommendations and enhance guest satisfaction.
- Trained and mentored new servers on company policies, customer service standards, and POS system operation.
- Took orders from customers accurately and in a timely manner.
- Operated cash register and processed customer transactions accurately.
TEAM MEMBER
D'Angelo Grilled Sandwiches
Groton
08.2018 - 01.2019
- Operated kitchen equipment safely and maintained a clean work environment in compliance with health regulations.
- Maintained cleanliness and organization in food preparation areas.
- Followed safety protocols while handling food and kitchen equipment.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
SHIFT LEADER
McDonald's
Waterford
11.2017 - 07.2018
- Delivered exceptional customer service by efficiently managing orders and ensuring timely delivery in a fast-paced dining environment.
- Handled cash and electronic payments with accuracy, ensuring proper billing and minimizing discrepancies.
- Monitored the dining area to maintain cleanliness and organization, adhering to health and safety regulations.
- Trained new employees on service protocols and food safety standards.
- Ensured compliance with health regulations and maintained cleanliness standards.
Education
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, Florida05-2028
Skills
- Bilingual (English and Spanish)
- Leadership
- Safety
- Security
- Planning
- Teamwork
- Communication
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Awards
- U.S. Navy Good Conduct Medal, 2024
- U.S. Navy Achievement Medal, 2024
Timeline
SERVICE BARTENDER
S&P Oyster Restaurant and Bar
06.2025 - Current
PETTY OFFICER SECOND CLASS - E5
U.S. NAVY - JASDF Misawa Air Base
01.2024 - 12.2024
PETTY OFFICER THIRD CLASS - E4
U.S. NAVY - Naval Station Mayport
06.2022 - 12.2023
SEAMAN APPRENTICE - E3
U.S. NAVY - Naval Base Point Loma
10.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Navy Exchange - Naval Submarine Base
06.2021 - 09.2021
SERVER
NV Bakery & Market
01.2021 - 09.2021
SERVER
Sunrise Cafe NL
01.2019 - 03.2020
TEAM MEMBER
D'Angelo Grilled Sandwiches
08.2018 - 01.2019
SHIFT LEADER
McDonald's
11.2017 - 07.2018
Bachelor of Science - Business Administration
Florida State College At Jacksonville