ANGE EMILIE KOM
Arlington,TX
Summary
AWS Cloud Engineer with 3+ years background in designing, deploying, and managing robust cloud solutions. Strong emphasis on AWS Cloud Best Practices coupled with hands-on experience across multiple services including EC2, S3, RDS, IAM and Amazon Connect. Demonstrated success in previous roles by implementing innovative solutions to complex problems and optimizing system performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Working Solutions
Plano, Texas
09.2022 - Current
- Implemented robust security protocols to safeguard cloud data.
- Analyzed existing architectures and developed strategies for migrating workloads from on-premises systems the cloud
- Ensured compliance with industry standards and regulations when deploying applications in the Cloud
- Utilized AWS Lambda for serverless computing, reducing infrastructure costs and improving scalability
- Performed analysis of existing cloud environment and developed strategies for migrating workloads to AWs cloud
- Performed system administration tasks to maintain high availability of cloud services
Cloud Solutions Intern
Arise
Dallas, TX
02.2024 - 11.2024
- Developed AWS Lambda functions to query DynamoDB for real-time customer data, automatically routing calls based on the retrieved information
- Set up CloudWatch monitoring for real-time performance tracking, including call volume, queue lengths, and customer wait times
- Automated call logging and report generation using AWS Lambda, storing results in S3 for historical tracking
- Improved customer service efficiency by reducing manual call routing and enabling faster response times
- Supported the creation and management of Contact Flows for voice, chat, and email interactions, enhancing the customer experience by streamlining workflows
- Assisted in the configuration and deployment of Amazon Connect environments for client-facing call centers, improving customer interaction efficiency
AWS Cloud Engineer
WeSkillUp.io
TX
08.2020 - 01.2023
- Ensured compliance with security policies through periodic audits and reviews of all resources hosted on Amazon Web Services platform
- Created IAM policies for users and groups with proper access control levels according to organizational security requirements
- Implemented best practices for cost optimization across multiple projects running on AWS cloud resources
- Deploying services on Linux environment
- Access S3 from Private EC2 instance using VPC Endpoint
- Optimized storage costs by configuring lifecycle rules for objects stored in S3 buckets according to their usage patterns
Education
Network And System Administration - Network And System Administration
Dallas College
Dallas, TX05-2025
Bachelor of Science - Computer Science
University of Douala
Douala Cameroon08.2019
Associate of Science - Computer And Information Sciences
University of Douala
Douala Cameroon05.2017
Skills
- AWS Lambda
- IAM roles
- Python
- Terraform
- Docker
- VPC
- S3
- Amazon Connect
- Amazon Polly
- CloudWatch
- Contact Flows
- Kubernetes management
- Network configuration
Websites
Certification
- Certified AWS cloud practitioner
- Certified Networking Associate
Projects
Design and implement an automated, scalable contact center solution using Amazon Connect, AWS Lambda, DynamoDB, and other AWS services. The system will handle incoming customer calls, interact with a database to retrieve customer-specific data, and route the call based on customer preferences, using a natural language interface.
- Set up an Amazon Connect instance to serve as the contact center.
- Create Contact Flows for handling different customer service scenarios.
- Use Amazon DynamoDB to store customer information such as order history, preferences, and previous interactions.
- Develop AWS Lambda functions that process incoming call data (customer ID or phone number) and use that information to retrieve customer data from DynamoDB.
Implement CloudWatch Logs to capture call logs and customer interactions.
Amazon Connect, AWS Lambda, Amazon DynamoDB, Amazon Lex, AWS CloudWatch, S3, Python.
Protect Data on Amazon S3 Against Accidental Deletion or Application Bugs Using S3 Versioning, S3 Object Lock, and S3 Replication.
- Create an Amazon S3 bucket.
- Enable S3 Versioning to prevent objects from being overwritten.
- Configure S3 Object Lock to prevent accidental deletion of objects.
Review data protection status of S3 buckets using S3 Storage Lens.
Languages
- English, Professional
- French, Professional
Activities
- Reading
- Traveling
- Cooking
- Singing
Timeline
Cloud Solutions Intern
Arise
02.2024 - 11.2024
Cloud Engineer
Working Solutions
09.2022 - Current
AWS Cloud Engineer
WeSkillUp.io
08.2020 - 01.2023
Network And System Administration - Network And System Administration
Dallas College
Bachelor of Science - Computer Science
University of Douala
Associate of Science - Computer And Information Sciences
University of Douala
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