Dynamic and results-driven professional with a proven track record, excelling in customer service and team management. Leveraged strong problem-solving abilities to enhance customer satisfaction and boost team productivity. Proficient in data entry and dedicated to achieving goals through effective collaboration and mentorship.
Hi, I’m
Taquisha Richardson
Kansas City
Summary
Overview
7
years of professional experience
Work History
Working Solutions
Tier 2/ Resolutions Supervisor
02.2021 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Answered escalated calls related to account recovery, opening investigations, trouble shooting, etc
Omni Interations
Customer Service Rep
02.2023 - 04.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, account recovery.
- Assisted customer with navigating the software to resolve errors in the filing process
MidWest Home Health
Personal Care Aide
09.2018 - 01.2024
Job overview
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences
Education
University of PhoenixKansas City, MO
Associate of Arts from Business With A Minor in Electronic Health Records
07-2014
University Overview
Wright Business SchoolOverland Park, KS
Diploma from Information Management/ Computer Technology
05-2000
University Overview
- Honor Roll Entire Enrollment
- Awarded Wright Business School Hall of Fame Graduate
- Dean's List Entire Enrollment
- 3.8 GPA
- Ranked in Top 25% of class
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Typing proficiency at 60 wpm
- 10-key data entry, 11,000 ksph
- Collaborative team member
- Effective project management
- Sales expertise
Timeline
Customer Service Rep
Omni Interations
02.2023 - 04.2025
Tier 2/ Resolutions Supervisor
Working Solutions
02.2021 - Current
Personal Care Aide
MidWest Home Health
09.2018 - 01.2024
University of Phoenix
Associate of Arts from Business With A Minor in Electronic Health Records
Wright Business School
Diploma from Information Management/ Computer Technology
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