Ethan Ortiz

I talk with the customer that have already had a bad experience with tier 1 call agents. I assist them by making sure their voice as a customer is heard and continuing the assistance on why they called.

I was a call agent that would assist credit card holders with simple servicing tasks regarding their credit card such as billing and helping customer apply.

I would assist the serials librarian in checking the links for all our e-book titles to ensxure that they are working, record inventory in the library software, and contact vendors for technical issues regarding e-books.

I would assist the librarians with shelving books, checking out items to patrons, handling ILLS, ans answering the phone.

I would sit in court proceedings such as trials and dockets to learn about criminal law. I would also assist the judge in organizing documents and sending them to the right person.

I would assist patrons in locating desired titles, shelving library items, putting reservation holds aside, withdrawing library items, and checking the library return box.