Ange Gaelle Nana ~ PSM, CSM
Gatineau,QC
Summary
I am a Professional Scrum Master with over 5 years of successful hands-on experience in working in the information technology and services industry while facilitating and leading teams to have an agile mindset and achieve clients’ expectations. I have worked with co-located, distributed, and offshore teams while communicating via WebEx, Skype for business, Microsoft teams etc. Also, I have hands on experience with different project management tools like Miro, Azure Devops, Confluence and Jira. I am skilled in Scrum, Microsoft Word, Microsoft PowerPoint, Agile Methodologies, and Business Process Improvement. I also have Strong Knowledge in SAFe and Kanban. I am a result-oriented, flexible, people oriented, detailed and task oriented professional scrum master and known to perform excellently well towards the development of my scrum teams. To conclude, in addition to all the strengths listed above which indicate my great leadership skills and intrapersonal skills that have helped me succeed in the Agile community. I strive for performance excellence while working with my teams to meet datelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scrum Master
CIBC
12.2021 - Current
- Coordinate all scrum ceremonies including sprint planning, daily stand ups, sprint retrospectives, sprint Demos, story grooming and release planning.
- Educated team members and key stakeholders on scrum methodology and agile framework
- Empower the team to make system and processes improvement captured in the retrospective meetings
- Manage sprint backlog items and task
- Partnered with Product owner the grooming and maintaining of the Product Backlog
- Manage all scrum boards (physical and virtual)
- Worked with the team on properly estimating user stories using planning poker.
- Facilitate Scrum Events including Sprint Planning, Daily Stand-ups, Sprint Reviews and Sprint Retrospectives.
- Work to ensure that the Scrum Team understands the products being developed along with the goals and scope for the test software, hardware and processes being developed for
those products. - Work with the Development Team to maintain focus on the Sprint Goal.
- Actively work at removing any impediments to the Development Team’s progress.
- Assist the Development Team to obtain resources as needed.
- Create the Sprint Board at the start of every Sprint and ensure the Development Team is reviewing the Sprint’s Burndown Chart on a schedule dictated by the Scrum Master.
- Coach and mentor members of the Scrum Team on the Scrum framework.
- Respectfully hold the Development Team, Product Owner, and other Stakeholders accountable for their commitments.
Scrum Master
BMO
12.2020 - 12.2021
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Investigated and corrected or escalated project problems.
Scrum Master
TheSkillGarage
12.2019 - 12.2020
- Act as Agile Scrum master for multiple Scrum teams and ensure that the Scrum team lives by the values and practices of Scrum.
- Successfully guided three development teams through transition from waterfall to Agile development.
- Guiding teams, in establishing normalized estimates and helping them understand how to estimate features and capabilities.
- Serves the development Team in its efforts to deliver value and meet expectations of stakeholders by conducting daily scrum, planning the sprints, demonstrating the sprints, and scheduling process improvement meetings.
- Evaluates the Scrum Maturity of the team; coaches the team to achieve higher levels of maturity and at a pace that is sustainable for the organization.
- Collaborated closely with the Product Owner (PO) with respect to product manager backlog.
- Improved team velocity by incorporating capacity planning into sprint planning sessions.
- Schedule, and facilitate all meetings, identify, and eliminate obstacles, act as communicator for the teams.
- Frequently facilitate cross-functional process and technical design projects that may impact multiple lines of business, accounting, finance, operations, technology
- Performed in project management capacity when required
- As needed, document clear and thorough business requirements or user stories on Agile development teams
- Research, evaluate and recommend solutions for business processes and application enhancements
to effectively support business and efficiency goals
Scrum Master / Website Designer
Inbox Communication
09.2018 - 12.2019
- Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Closely collaborated with project members to identify and quickly address problems.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Met with external stakeholder to discuss expectations regarding visual presentation, branding, and e-commerce functionality.
- Generated custom coding for login page, two-step authentication, messaging page and Review/feedback page
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Ran some test before publishing to ensure requirements are met
Technical Support
Apple
04.2017 - 08.2018
- Managed high levels of support and responded to technical support needs.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Assisted in the creation of accounts and recovering of accounts.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Advanced Diploma - Computer Engineering Technology-Computing Science
Algonquin College
Ottawa, ON12.2019
Skills
- Bilingual and Fluent in both English and French Knowledge of Agile Principles and Methodologies in Agile Project Management, Scrum
- Proven success in assessing Agile Maturity of teams, organizing and coaching teams to higher levels of maturity, at a sustainable and comfortable pace
- Experience with MS Project, MS Excel, MS Word
- Proficient working knowledge of Agile tools (eg, Atlassian tools - JIRA), and KPIs
- Backlog management: definition, refinement, and prioritization
- Proven ability to work creatively and analytically in a problem-solving environment
- Servant leadership skills
- Conflict resolution skills
- Great Communication skills (oral and written)
- Committed and knowledgeable
- Flexible and persistence
Certification
- CSM - Certified Scrum Master
- PSM - Professional Scrum Master
Affiliations
- Association of Information Technology Professionals
- International students association
- Scrum master committee
Timeline
Scrum Master
CIBC
12.2021 - Current
Scrum Master
BMO
12.2020 - 12.2021
Scrum Master
TheSkillGarage
12.2019 - 12.2020
Scrum Master / Website Designer
Inbox Communication
09.2018 - 12.2019
Technical Support
Apple
04.2017 - 08.2018
Advanced Diploma - Computer Engineering Technology-Computing Science
Algonquin College
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