Angel Agustin
Los Angeles,CA
Summary
Dynamic General Manager with a proven track record at the International House of Music, excelling in leadership and operations management. Cultivated strong vendor relationships and enhanced customer satisfaction, consistently exceeding revenue targets. Adept at problem resolution and team building, fostering a positive work environment that drives success.
Overview
21
21
years of professional experience
Work History
General Manager
International House of Music
Los Angeles, CA
07.2024 - Current
- Support daily administrative tasks, ensuring efficient workflow and communication.
- Engage in training sessions to understand company policies and procedures.
- Contribute to inventory management by tracking supplies and resources.
- Participate in team meetings, providing input on project developments and challenges.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Direct comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Manage purchasing, sales, and customer account operations efficiently.
- Report issues to higher management with great detail.
Supervisor
International House of Music
Los Angeles, CA
10.2021 - 06.2024
- Supervised daily operations, ensuring smooth workflow and adherence to quality standards.
- Resolved customer inquiries promptly, contributing to increased satisfaction rates.
Salesperson
International House of Music
Los Angeles, CA
03.2011 - 09.2021
- Assisted customers in selecting musical instruments and accessories to meet their needs.
- Maintained product displays and ensured merchandise was well-stocked and organized.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Demonstrated product features to customers, enhancing understanding of offerings.
- Processed transactions accurately using point-of-sale systems while maintaining a clean workspace.
- Attended training sessions to stay informed on new products and industry trends.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Courtesy Clerk
Ralph’s
Pacific Palisades, CA
01.2005 - 01.2006
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store aisles to ensure a welcoming environment.
- Bagged groceries efficiently while promoting sustainable practices by offering reusable bags.
- Enforced safety protocols to ensure compliance with health regulations throughout the store.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Education
Palisades High School
Pacific Palisades, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Verbal and written communication
- Vendor relationships
- Accounts Receivable
- Accounts payable
- Professionalism and ethics
- Payroll administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
International House of Music
07.2024 - Current
Supervisor
International House of Music
10.2021 - 06.2024
Salesperson
International House of Music
03.2011 - 09.2021
Courtesy Clerk
Ralph’s
01.2005 - 01.2006
Palisades High School