Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Alfonso

Miami

Summary

Accomplished Front Desk Supervisor with expertise in customer service, conflict resolution, and training development, ensuring efficient front desk operations and guest satisfaction.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Firstservice Residential
Miami
01.2025 - Current
  • Resolved residents complaints promptly and efficiently.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Supervise Receiving Department/package processing.
  • Covered Administrative Assistant and Receiving positions when necessary.
  • Supported Security team daily activities monitoring CCTV.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.

Front Desk Supervisor

Dua Miami Hotel
Miami
06.2024 - 12.2024
  • Managed front desk operations and ensured smooth daily workflow.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Developed policies and procedures related to front desk operations.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Front Desk Agent

Kimpton EPIC Hotel
Miami
12.2022 - 05.2024
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Assisted guests with check-in and check-out processes smoothly and promptly.
  • Coordinated with housekeeping to ensure room readiness for arriving guests.

Tourguide

Freelance
Havana
02.2015 - 05.2022
  • Designed engaging itineraries for diverse tour groups across various destinations in different languages(English, French, German, Spanish)
  • Provided informative commentary on historical sites and local culture during tours.
  • Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.

Math Teacher

High School
Camaguey
09.2015 - 08.2016

Computer Engineer

Hospital General
Camaguey
09.2013 - 04.2015

Education

Bachelor of Science - Computational Science

University of Informatic Sciences
Havana, Cuba
07-2013

Skills

  • Customer service
  • Conflict resolution
  • Training development
  • Policy development
  • Office administration
  • Cost management

Languages

Spanish
Full Professional
French
Professional
German
Professional
English
Full Professional

Timeline

Front Desk Supervisor

Firstservice Residential
01.2025 - Current

Front Desk Supervisor

Dua Miami Hotel
06.2024 - 12.2024

Front Desk Agent

Kimpton EPIC Hotel
12.2022 - 05.2024

Math Teacher

High School
09.2015 - 08.2016

Tourguide

Freelance
02.2015 - 05.2022

Computer Engineer

Hospital General
09.2013 - 04.2015

Bachelor of Science - Computational Science

University of Informatic Sciences
Angel Alfonso