Celestina Gonzalez
Vancouver
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate (Seasonal)
Marshalls
Albany, OR
11.2023 - 01.2024
- Assisted customers with product selection and inquiries, ensuring exceptional service quality.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Executed visual merchandising strategies to promote new arrivals and seasonal promotions.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Package Handler
FedEx
Troutdale, OR
10.2022 - 04.2023
- Accomplished timely and efficient loading and unloading of packages from long bed delivery trucks.
- Delivered accurate package loading onto trucks with comprehensive scanning for customer tracking.
- Recognized and processed packages needing relabeling, repackaging, or special attention for hazardous materials.
- Streamlined sorting of boxes to appropriate destinations based on zip codes.
Overnight associate
Walmart
Vancouver, WA
09.2021 - 05.2022
- Achieved optimal product availability through efficient shelf stocking.
- Enhanced overall store operations by collaborating with various departments.
- Improved customer experience by maintaining a clean and organized area.
- Facilitated customer satisfaction by assisting in merchandise location.
Crew Trainer
NorthStar Restaurants (Mcdonalds)
Vancouver, WA
09.2019 - 04.2021
- Delivered high-quality service in a fast-paced environment, maintaining a friendly and professional demeanor during peak hours to ensure repeat business.
- Resolved customer inquiries and complaints with patience and efficiency, consistently achieving high satisfaction scores.
- Facilitated clear communication between the front-of-house and kitchen teams to minimize wait times and ensure order accuracy.
- Managed high-volume cash and card transactions with 100% accuracy, following strict point-of-sale (POS) protocols and financial safety standards.
- Optimized workflow in the drive-thru and front counter areas. Maintained rigorous health and safety standards, ensuring all food preparation areas met or exceeded local sanitation regulations.
- Collaborated with a diverse team of 10+ members to meet hourly sales targets and operational goals.
- Cross-trained in multiple stations, including food prep, cashiering, and inventory management, providing versatile support during understaffed shifts.
- Demonstrated exceptional time management by consistently arriving on time for early morning or late-night shifts and completing all side-tasks before deadlines.
Front Desk Receptionist
Motel 6
Portland, OR
05.2017 - 03.2018
- Greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Assisted guests with check-in and check-out procedures efficiently and accurately.
- Managed guest inquiries and resolved issues promptly and courteously.
- Provided information about motel services, local attractions, and amenities.
- Handled guest complaints and escalated issues to management when necessary.
- Processed reservations, cancellations, and modifications using a property management system.
- Managed cash, credit card, and other payment transactions. Maintained accurate guest records and room assignments.
- Answered multi-line phone systems and directed calls appropriately.
- Performed basic administrative duties such as filing, faxing, and data entry.
- Ensured the lobby and front desk area were clean and organized.
- Communicated effectively with other departments (housekeeping, maintenance) to ensure guest satisfaction.
Education
Pre-Apprenticeship -
Constructing Hope
Portland, OR11-2016
GED - undefined
Londer Learning Center
Portland, OR08-2016
Skills
- Bilingual (English/Spanish)
- Inventory Management
- Cash Management & POS Systems
- Quality Control
- Data Entry / Record Keeping
- Logistics & Sorting
- Strategic Problem Solving
Certification
- OSHA 10
- CPR
- Food Handlers Card
- First Aid/AED
Timeline
Sales Associate (Seasonal)
Marshalls
11.2023 - 01.2024
Package Handler
FedEx
10.2022 - 04.2023
Overnight associate
Walmart
09.2021 - 05.2022
Crew Trainer
NorthStar Restaurants (Mcdonalds)
09.2019 - 04.2021
Front Desk Receptionist
Motel 6
05.2017 - 03.2018
GED - undefined
Londer Learning Center
Pre-Apprenticeship -
Constructing Hope