Petey J. Martinez
New York
Summary
Customer-focused hospitality professional with experience in hotel environments, front desk operations, healthcare reception, and high-volume service settings. Known for delivering polished guest experiences, resolving concerns calmly, and supporting smooth daily operations. Bilingual, highly organized, and trusted in regulated environments requiring discretion, accuracy, and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services / Seasonal
Marriott Marquis
New York
10.2025 - 01.2026
- Delivered high-quality guest service in a luxury hotel environment, assisted guests with inquiries, maintained brand standards, and supported operations during peak occupancy.
Business Manager (Front Desk)
Splendid Smiles Dental
Warrenton
05.2025 - 10.2025
- Managed front desk operations, scheduling, billing, POS transactions, customer service, and staff training while maintaining confidentiality.
Business Assistant
Heartland Dental
Herndon
08.2023 - 05.2025
- Served as first point of contact, managed reception flow, scheduling, and supported operational goals.
Assistant Manager
Pay-O-Matic
New York
12.2018 - 06.2021
- Supervised customer service operations, handled transactions, confidentiality, and resolved concerns.
Education
B.S. - Health Care Administration
Western Governors University
05.2026
Skills
- Guest Services
- Front Desk Operations
- Customer Experience
- Conflict Resolution
- Check-In Procedures
- Check-Out Procedures
- POS Processing
- Payment Processing
- Scheduling
- Calendar Management
- Professional Communication
- Team Collaboration
- Confidentiality Compliance
- Multitasking
- Bilingual (English/Spanish)
Certification
- CPR
- Mental Health First Aid
- Medication Technician
Timeline
Guest Services / Seasonal
Marriott Marquis
10.2025 - 01.2026
Business Manager (Front Desk)
Splendid Smiles Dental
05.2025 - 10.2025
Business Assistant
Heartland Dental
08.2023 - 05.2025
Assistant Manager
Pay-O-Matic
12.2018 - 06.2021
B.S. - Health Care Administration
Western Governors University