Angel Anderson
Crothall Healthcare – Children’s Hospital of Philadelphia (CHOP)
Philadelphia,PA
12
years of professional experience
Assistant Director leading Environmental Services operations in high-acuity healthcare settings. Directs staffing, labor optimization, scheduling, and workflow design while partnering with clinical leaders on infection prevention, readiness, and patient experience. Oversees audits, corrective action plans, vendor coordination, and budget control to sustain compliance and service quality.
Work History
Assistant Director
3 Years 2 Months- Provide operational leadership for Environmental Services within a high-acuity outpatient and specialty care environment, ensuring alignment with CHOP standards, Crothall policies, and regulatory requirements.
- Partner closely with clinical leaders, facilities, infection prevention, and hospital administration to support patient safety, readiness, and exceptional patient experience and NRC.
- Direct daily operations including staffing, labor optimization, scheduling, and workflow design to ensure consistent service delivery across all assigned areas.
- Lead hiring, onboarding, training, performance management, and progressive discipline while building a culture of accountability, engagement, and professional growth.
- Drive patient satisfaction outcomes through rounding, service recovery, and proactive communication with patients, families, and staff.
- Drove patient satisfaction outcomes through rounding, service recovery, and proactive communication, enhancing patient experience and fostering trust.
- Analyzed operational data and key performance indicators to identify trends and implement process improvements, reducing operational risks.
- Supported budget management and supply control initiatives while maintaining high service standards, ensuring effective cost containment.
- Acted as Interim/Acting Director for extended periods, assuming full Director-level responsibilities including operational decision-making, leadership coverage, and coordination with senior hospital administration.
- King of Prussia, PA
Assistant Director
3 Years 5 Months- Led Environmental Services operations within a pediatric acute care hospital, ensuring compliance with infection prevention standards, regulatory requirements, and organizational policies.
- Established and enforced departmental standards and procedures to ensure high-quality service delivery and adherence to best practices.
- Planned and managed staffing models, schedules, and assignments to ensure appropriate coverage and operational efficiency.
- Recruited, interviewed, hired, trained, evaluated, and recommended disciplinary action or termination in accordance with HR and facility guidelines.
- Prepared and delivered monthly administrative and operational reports highlighting performance outcomes and staffing metrics to inform leadership decisions.
- Collaborated with interdisciplinary departments and participated in facility-wide committees to align EVS goals with hospital priorities.
- Managed external vendors, ensuring compliance with regulations and contract terms while maintaining service quality across waste management and facility needs.
- Philadelphia, PA
Custodial Manager / Housekeeping
2 Years 6 Months- Managed custodial operations across assigned academic and healthcare facilities, ensuring service quality and compliance.
- Managed scheduling, payroll, and labor analysis using Kronos to optimize staffing and resource allocation.
- Analyzed workloads and assigned staff to meet operational demands.
- Utilized Kronos for scheduling, payroll, and labor analysis.
- Conducted inspections and led special projects and deep cleaning initiatives to enhance facility cleanliness and compliance.
- Compiled operational reports, inventories, and procedural documentation to support operational efficiency and accountability.
- Philadelphia, PA
Environmental Services Manager
2 Years- Managed daily Environmental Services operations, enhancing cleanliness and safety in high-risk areas, including Operating Room.
- Led safety training, annual competencies, and onboarding for EVS staff.
- Conducted daily huddles to align team on goals and reviewed Press Ganey and HCAHPS targets to improve patient satisfaction.
- Maintained strong communication with Nurse Managers and Department Leaders to ensure seamless collaboration and support for patient care.
- Performed daily patient rounding and led service recovery efforts.
- Wynnewood, PA
Dispatcher – Environmental Services / Patient Transport
5 Months- Coordinated and prioritized EVS and patient transport workflows, achieving timely completion of tasks.
- Monitored staffing levels and workload trends, recommending adjustments to leadership for optimized service delivery.
- Addressed and resolved patient, visitor, and staff concerns, enhancing overall service quality.
- Wynnewood, PA
Education
High School Diploma
Skills
Healthcare operations leadership
Patient experience & service recovery
Budgeting
Staffing and labor management
Scheduling workflow management
Infection prevention & safety compliance
Performance metrics (HCAHPS
Press Ganeyand NRC)
Quality assurance audits
Vendor management
Process improvement
Timeline
Assistant Director
Crothall Healthcare – Children’s Hospital of Philadelphia (CHOP)
06.2023 - CurrentRead More
Assistant Director
Xanitos – St. Christopher’s Hospital for Children
01.2020 - 06.2023Read More
Custodial Manager / Housekeeping
Aramark – University of Pennsylvania
07.2017 - 01.2020Read More
Environmental Services Manager
Aramark
07.2015 - 07.2017Read More
Dispatcher – Environmental Services / Patient Transport
Aramark
02.2015 - 07.2015Read More
Olney High School
High School Diploma
Read More
Patient & Family experience 2023 Teamwork Award
Earned the 2023 teamwork Award for achieving the 99th percentile in Press Ganey patient experience scores for EVS cleanliness and curtesy