ANGEL ANDREWS
Birmingham ,AL
Summary
Highly skilled in communications, dedicated to promptly and accurately addressing customer concerns with a high level of professionalism. Seeking an opportunity to expand knowledge and gain valuable experience in a dynamic and growing company. Goal is to excel in career by utilizing existing expertise while allowing room for personal and professional growth within the organization.
Overview
10
10
years of professional experience
Work History
Guest Service Expert
Westin Hotel
Birmingham, AL
10.2022 - Current
- Implemented training programs for new team members to ensure consistent delivery of exceptional guest service.
- Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
- Responded to guest inquiries to maximize guest satisfaction
- Enhanced guest satisfaction by providing prompt and personalized assistance during their stay.
Security Supervisor
Security Engineers
Birmingham, AL
06.2021 - 10.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
PBX Operator
San Leandro Hospital - Alameda Health System
San Leandro, CA
09.2015 - 06.2018
- EPIC trained and preceptor
- Answered and routed calls
- Processed Code Notes Form and prepared monthly log
- Processed medical chart prior to HIM
- Addressed customer service inquiries timely and effectively
- Maintained working relationships with all departments.
Security Lead Officer
Healthcare Security Office
San Leandro, CA
08.2014 - 09.2015
- Managed guards and audited incident reports and DARs
- Secured hospital property and monitored psychiatric patients
- Escorted all visitors and hospital employees and processed items
- Processed visitors prior to hospital entry
- Created and processed hospital employee badges
- Trained and evaluated new hires.
Education
Associate - Social Behavioral Science
Laney College
Oakland, CA06.2011
Associate - Real Estate
Merritt College
Oakland, CA08.2010
Diploma - Message Therapy
Bryman College
Hayward, CA01.2003
High School Diploma - General Education
Oakland High School
Oakland, CA01.2001
Skills
- Multitasking proficiency
- Strong empathy
- Exceptional communication
- Data Entry Efficiency
- Detail Oriented
- Team Collaboration
- CCTV Surveillance Systems
- Public Safety
- Report Writing
- Guest Relations
- Computer Skills
- Incident documentation
References
References upon request
Timeline
Guest Service Expert
Westin Hotel
10.2022 - Current
Security Supervisor
Security Engineers
06.2021 - 10.2022
PBX Operator
San Leandro Hospital - Alameda Health System
09.2015 - 06.2018
Security Lead Officer
Healthcare Security Office
08.2014 - 09.2015
Diploma - Message Therapy
Bryman College
High School Diploma - General Education
Oakland High School
Associate - Social Behavioral Science
Laney College
Associate - Real Estate
Merritt College