Angel Aponte
The Bronx,NY
Summary
Highly capable Lobby Ambassador with background in managing front desk operations and providing excellent customer service. Strengths include effective communication, problem-solving skills, and ability to maintain a professional appearance at all times. Previous experience led to improved guest satisfaction and efficient handling of visitor inquiries.
Overview
16
16
years of professional experience
Work History
Lobby Ambassador
Allied Universal Security Services
New York, New York
10.2006 - 03.2023
- Greeted and assisted visitors at facility entrance.
- Monitored security cameras and reported suspicious activities.
- Conducted routine safety checks throughout premises.
- Responded to emergencies and provided first aid as needed.
- Maintained accurate visitor logs and access records.
- Collaborated with law enforcement during incidents and investigations.
- Trained new staff on security protocols and customer service standards.
- Greeted customers, answered general questions and directed to appropriate locations.
- Conducted daily walkthroughs of public areas to identify any potential hazards or maintenance needs.
- Greeted guests and visitors warmly upon arrival to the lobby area.
- Assisted in training new Lobby Ambassadors on operational procedures.
Education
GED
Edinburgh, INSkills
- Security monitoring
- Emergency response
- Visitor management
- Access control
- Customer service
- Conflict resolution
- Report writing
- Attention to detail
- Effective communication
- Professional appearance
- Detail-oriented
- Team player mentality
- Strong interpersonal skills
Languages
Spanish
Professional
English
Professional
Timeline
Lobby Ambassador
Allied Universal Security Services
10.2006 - 03.2023
GED