Angel Araiza
San Antonio,Texas
Summary
Dynamic professional with a proven track record in child development and customer service, exemplified during my tenure at Kid's Campus Childcare. Skilled in lesson plan creation and cooperative teamwork, I excel in creating positive experiences and fostering developmental growth. Demonstrated leadership in merchandise restocking and money handling, achieving significant customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Childcare Worker
Kid's Campus Childcare
San Antonio, TX
04 2022 - 03.2024
- Sanitized classroom to prevent spreading of germs.
- Maintained schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Planned and guided age appropriate tasks like reading and crafts.
- Worked with children to develop good cognitive, physical and language skills.
Customer Service Representative
7-eleven
San Antonio, TX
02.2021 - 12.2021
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Circle K
San Antonio, TX
03.2016 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Prompt problem solving.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry .
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Front Floor Sales
Target
San Antonio, TX
12.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed payments and provided receipts to establish proof of transaction.
Sales Floor Associate Cashier
Texas Thrift Store
San Antonio, TX
06.2014 - 11.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
Customer Service Representative
Little Caesars Pizza
San Antonio, TX
01.2013 - 11.2013
- Maintained a clean and sanitized restaurant.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Southwest Preparatory School
10.2014
Skills
- Child Development
- Caring and Responsible
- Team Leader
- Lesson Plan Creation
- Cleaning and Sanitizing
- Infant Care and Feeding
- Cooperative Attitude
- Money Handling
- Merchandise Restocking
Timeline
Customer Service Representative
7-eleven
02.2021 - 12.2021
Customer Service Representative
Circle K
03.2016 - 10.2020
Front Floor Sales
Target
12.2015 - 03.2016
Sales Floor Associate Cashier
Texas Thrift Store
06.2014 - 11.2015
Customer Service Representative
Little Caesars Pizza
01.2013 - 11.2013
Childcare Worker
Kid's Campus Childcare
04 2022 - 03.2024
Southwest Preparatory School