Angel Arroyo Cervantes
Menifee,CA
Summary
Accomplished General Manager with a proven track record at McDonald's, enhancing operational efficiency and customer satisfaction. Expert in leadership and P&L management, I've successfully driven team performance and business growth. Skilled in problem resolution and operations management, my strategic approach has significantly improved service quality and financial stability. Customer-oriented General Manager with six years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
General Manager
Wendys Fast Food
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Technical Operations Manager
McDoanlds
10.2019 - 07.2022
- Created comprehensive documentation for internal procedures, enhancing knowledge sharing among team members.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
- Optimized system performance through proactive monitoring and troubleshooting of technical issues.
- Managed implementation of new technological improvements resulting in increased efficiency.
General Manager
McDonald's Restaurant
11.2015 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
Certification
Servsafe.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Wendys Fast Food
08.2022 - Current
Technical Operations Manager
McDoanlds
10.2019 - 07.2022
General Manager
McDonald's Restaurant
11.2015 - 07.2022
High School Diploma -
Vista Murrieta High School