ANDREA THOMPSON
Patricia’s Housekeeping
Colorado Springs,CO
2
Languages
14
years of professional experience
Dependable and customer-focused professional with experience in remote call-center operations, customer service, security, dispatch, and administrative support. Skilled in handling customer concerns, documenting information accurately, coordinating service requests, protecting confidential information, and remaining calm in fast-paced environments. Recognized for professionalism, strong communication, accountability, and the ability to work independently or as part of a team.
Diligent remote customer service with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standards of cleanliness. Demonstrated attention to detail and effective time management skills.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Work History
Housekeeper/Office Manager Remote
13 Years 10 Months- Executed cleaning and upkeep of client residences, ensuring high standards of quality and attention to detail.
- Oversaw inventory levels in warehouse and scheduled appointments.
- Cultivated professional relationships with clients through consistent service and effective communication.
- Trained new team members on cleaning procedures, safety practices, and quality expectations.
- Resolved housekeeping issues promptly, supporting guest satisfaction and operational efficiency.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
- Inspected rooms for cleanliness, restocked supplies, and reported maintenance issues promptly.
- Cleaned guest rooms, bathrooms, and common areas following housekeeping standards and sanitation procedures.
- Sanitized high-touch surfaces using approved products and proper safety practices.
- Organized cleaning carts, linens, and supplies for efficient daily room turnover.
Security Guard
2 Years- Patrolled assigned properties to ensure safety and security for residents and visitors.
- Provided event security by monitoring crowds and access points to proactively identify and address potential concerns.
- Responded professionally to incidents and followed established safety and security procedures.
- Maintained visible presence while effectively communicating with supervisors and the public to foster a secure environment.
- Monitored premises through regular patrols, identifying suspicious activity and enforcing site security protocols.
- Conducted facility patrols to identify safety hazards, unauthorized access, and suspicious activity.
- Monitored CCTV systems and access control points to protect property and personnel.
- Supervised security staff, coordinated shift coverage, and maintained consistent post assignments.
- Improved guard readiness by reinforcing patrol routines, communication standards, and situational awareness.
- Managed a team of security guards, ensuring optimal performance and adherence to established protocols.
- Communicated with management, law enforcement, and emergency responders during critical events.
- Implemented emergency response plans during crises, minimizing potential harm to personnel and property.
- Conducted investigations into reported incidents promptly and thoroughly, gathering evidence for appropriate action or resolution.
Customer Service / Call Center Representative
3 Years- Delivered professional and courteous customer service in remote call-center environment, enhancing customer satisfaction.
- Addressed customer questions and concerns, clearly communicating solutions to ensure understanding and resolution.
- Ensured accurate documentation and maintained confidentiality while demonstrating attention to detail in independent work.
- Managed daily responsibilities efficiently while meeting service and productivity expectations.
- Provided customer support from a remote location
- Resolved participant inquiries regarding retirement plan accounts, distributions, and contribution changes.
- Guided callers through complex 401(k) service requests with accurate, compliant explanations.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
Dispatcher
9 Months- Handled incoming service calls with patience, empathy, and professionalism, including urgent customer concerns.
- Scheduled and coordinated dispatches while maintaining accurate service logs and customer information.
- Processed invoices and payments for dispatched orders, ensuring accuracy and maintaining transaction records.
- Streamlined dispatch-log accuracy by implementing a consistent double-check process.
- Reviewed customer feedback and helped identify solutions to improve service quality.
- Reviewed customer feedback to identify actionable solutions for enhancing service quality.
- Colorado Springs, CO
- Coordinated service calls and technician assignments to support urgent sewer and drain response.
- Managed incoming calls, gathered job details, and created accurate work orders.
Call Center Representative
2 Years 5 Months- Answered customer inquiries and resolved complaints in a professional and respectful manner.
- Facilitated customer inquiries to enhance daily operations.
- Ensured confidentiality by adhering to privacy and workplace procedures.
- Managed inbound calls, providing accurate information on Adult Rehabilitation Center services, programs, and donation procedures.
- Documented call details, messages, and follow-up actions in records with strong accuracy and consistency.
- Routed donor, client, and community inquiries to appropriate staff, ensuring timely response and resolution.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Supervised data entry team to maintain accuracy, consistency, and timely record processing.
- Trained staff on database procedures, quality checks, and confidential information handling.
- Diagnosed complex issues and implemented practical solutions across daily operations
- Analyzed recurring problems to identify root causes and prevent repeat disruptions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Caregiver
11 Months- Delivered in-home support to enhance clients' daily living activities.
- Exhibited compassion and patience while assisting clients in a home setting.
- Delivered personal care, companionship, and mobility support aligned with individualized care plans.
- Assisted with medication reminders, meal preparation, and hydration routines.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Diploma - Medical Billing and Coding
Skills
Customer Service & Call Center Support
Client support
Conflict Resolution
Scheduling
Data Entry
Invoice Processing
Maintenance Reporting
Inventory Management
Quality Control
Service Verification
Remote Work
Dispatch Coordination
Problem Solving
Safety Protocols
Collaboration & Communication
Cash Handling
Client Privacy
Client Record Keeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Leo’s Sewer and Drains LLC
2025.02 - 2025.11Read More
Security Guard
Allied Universal
2024.01 - 2026.01Read More
Customer Service / Call Center Representative
Ascensus
2023.01 - 2026.01Read More
Call Center Representative
Salvation Army Adult Rehabilitation Center
2021.05 - 2023.10Read More
Caregiver
Nurse Next Door
2021.01 - 2021.12Read More
Housekeeper/Office Manager Remote
Patricia’s Housekeeping
2013.01 - CurrentRead More
Ultimate Medical Academy
Diploma from Medical Billing and Coding
Read More