Courtney Dabney
Philadelphia,PA
Summary
Dedicated and customer-focused professional with experience in customer service, administrative support, and healthcare environments. Skilled in handling inquiries, problem-solving, and ensuring customer satisfaction. Proficient in multitasking, data entry, and collaborating with teams to maintain efficient workflows. Seeking to leverage experience in customer service and healthcare administration in a Customer Service Support Representative role at Labcorp.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Support (Temporary Assignments)
HNR Dental Temp Agency
01.2024 - Current
- Assisted dental offices with patient scheduling, insurance verification, and front desk operations
- Provided excellent customer service by addressing patient inquiries and coordinating appointments
- Maintained accurate patient records and handled confidential information in compliance with HIPAA regulations
Customer Service Representative
Internal Revenue Service (IRS)
01.2019 - 01.2024
- Provided frontline support to taxpayers, addressing inquiries regarding accounts, payments, and tax laws
- Assisted customers via phone and written correspondence, ensuring compliance with IRS regulations
- Managed confidential financial information while adhering to strict security and privacy policies
- Resolved complex issues efficiently, enhancing customer satisfaction and workflow efficiency
Teller
Wells Fargo
01.2017 - 01.2019
- Delivered high-quality customer service while processing transactions, handling cash, and assisting clients with banking needs
- Educated customers on financial products and services, enhancing overall banking experience
- Identified and resolved account discrepancies, ensuring accuracy and customer satisfaction
Office Assistant
Lincoln University
01.2015 - 01.2017
- Company Overview: Student Support Services
- Provided administrative support, including data entry, recordkeeping, and student assistance
- Managed inbound calls, scheduled appointments, and facilitated communication between departments
- Assisted with event planning and maintained confidential student records
- Student Support Services
Education
Bachelor Of Business -
Lincoln University
Skills
- Customer Service & Call Center Support
- Healthcare & Insurance Knowledge
- Patient & Client Communication
- Data Entry & Record Management
- HIPAA Compliance & Confidentiality
- Microsoft Office Suite (Excel, Word, Outlook)
- Problem-Solving & Conflict Resolution
- Multi-Line Phone & Email Correspondence
Certification
- HIPAA Compliance Training
- Customer Service & Conflict Resolution Training
- Banking & Financial Services Training (Wells Fargo)
Timeline
Dental Office Support (Temporary Assignments)
HNR Dental Temp Agency
01.2024 - Current
Customer Service Representative
Internal Revenue Service (IRS)
01.2019 - 01.2024
Teller
Wells Fargo
01.2017 - 01.2019
Office Assistant
Lincoln University
01.2015 - 01.2017
Bachelor Of Business -
Lincoln University
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