Angel Barreto
Pembroke Pines,USA
Summary
Over 10 years of combined Account/ Client/ Project Management across different fields. I have developed solid skills in managing accounts and reporting, which have enabled me to effectively monitor account health through regular check-ins and usage analysis. My critical thinking abilities empower me to proactively identify potential risks and implement corrective actions swiftly. As the primary point of contact for clients, I understand the importance of establishing trusted partnerships to enhance satisfaction and retention. I am committed to representing the voice of the customer internally, ensuring that their feedback informs product improvements and strategic planning processes while projecting company interests. My strength in management allows me to lead initiatives while working remotely for several years with minimal oversight and maintaining high ownership over outcomes.
Overview
14
14
years of professional experience
Work History
Project Manager
Florida Spectrum Laboratory
12.2019 - Current
- Point of contact liaison between company and clients.
- Work with clients by understanding and addressing all the needs and requirements pertaining to their projects full life cycle.
- Clients range from and not limited to Aircraft Airlines, Yacht/ Water Vessels, Water municipalities, Construction and Private residence
- Interact with the laboratory analysts about approaching projects and due dates. Ensuring analyses are completed within the expected timeline.
- Addressing inquiries and resolving complaints. This could include notifying clients and laboratory staff about delays, and/ or quality issues on their projects.
- Communicates and collaborates with sales and marketing teams to provide information required to promote and sell available analyses.
- Responsible for reviewing reports and preparing them for final customer delivery while ensuring compliance is met and communicate of any exceedence or issues that may cause non-compliance for the client.
- Responsible for keeping track of subcontracted work to outside labs when analysis is not done in house.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Addresses questions, concerns, and/or complaints throughout the project.
Client Relationship Manager
Libera, INC
06.2017 - 08.2019
- Coordinate ad-hoc Client meetings as needed
- Develop invested relationships with key client contacts
- Ensure activities are in line with strategic goals and vision
- Monitor client contract requirements
- Ensure compliance with State and Federal regulations and guidelines
- Deliver standard reporting mechanisms to Clients
- Act as a liaison between product management and Client
- Company SME for details of Client Agreements, Contract Details, Contract Renewals, SLAs and Billing arrangements
- Review all of Client’s Service Desk tickets, intercedes as appropriate and provides updates to Client
- Complete and publish Statements of Work and Service Level Agreements
- Oversee and execute internal communication regarding clients
- Assist during all phases of project handover phase
- Provide reports to Libera Executive team as required
- Participate in planning/executing sales initiatives to Clients
- Ensure action items from regular stat meetings are delivered
- Implement quality control/improvement initiatives
- Identify and mitigate risks effectively
- Anticipate internal issues to protect Client relationship
- Remain up to date on all Client projects
Project Coordinator / Promoted Account Manager
PEAK SYSTEMS, INC
06.2012 - 06.2017
- Served as a liaison between the clients and the Peak Systems Technicians assigned to perform various
- IT Work Orders. In this role, I was successful in maintaining appropriate communications with the clients and our staff. In addition, I also mitigate any issues that arose
- Directed and managed team projects by facilitating the business needs, time sensitive requests, the project, resources, and staffing requirements to complete each project on time and within budget
- Ensured all project deliverables are on time, within budget, and met the client expectations. This includes mitigating issues, reconciling deliverables, and crafting time sensitive progress reports
- Setup interview processes between clients and potential candidates and pre-screened all candidates to ensure they met the assignment objectives
- Sourced and interviewed prospective and potential candidates for various positions in the IT industry, through job boards (Career Builder, Indeed, Dice, Monster.com, and Ladder.com), internal database, and LinkedIn for potential candidates
- Played a major role in the onboarding process by administering the new hire process set by company standards
- Responsible for customer billing and resource compensation on all project work
- Responsible for resolving weekly resource audits as well as monthly customer audits
- Negotiate salaries and hourly rates, extended offers of employment to successful candidates and filled all the necessary paper work after the hire
- Collaborate with Senior Project Managers from various companies to ensure deliverables were met on time.
- Proactively managed changes in the project scope; identified potential crisis and devised contingency plans in order to ensure all client needs were met
- Clients: Included HP/Philips, AT&T, Morgan Stanley, Cricket, UBS and Best Buy
Education
Bachelor's - Health Science (Environmental Health and Safety)
STONY BROOK UNIVERSITY
Bachelor's - Sociology
STONY BROOK UNIVERSITY
Skills
- Project Management, Account Management, JIRA, Customer Delivery, Customer Retention, Collaboration, Compliance, Contracting, Customer Interaction, Customer Relations, Customer Service, Database Management, Document Control,Meeting Coordinating, Mitigation, Project Coordinator, Quality Assurance, Vendor Management, Bilingual "Spanish"
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
Florida Spectrum Laboratory
12.2019 - Current
Client Relationship Manager
Libera, INC
06.2017 - 08.2019
Project Coordinator / Promoted Account Manager
PEAK SYSTEMS, INC
06.2012 - 06.2017
Bachelor's - Health Science (Environmental Health and Safety)
STONY BROOK UNIVERSITY
Bachelor's - Sociology
STONY BROOK UNIVERSITY