Angel Bates
Naples
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
15
15
years of professional experience
Work History
Public Record Request Coordinator
Board Of County Commissioners
06.2022 - Current
- Managed public records requests received via email, phone, and postal mail
- Coordinated communication with various Collier County agencies, including Division Directors under the BCC umbrella and Constitutional Offices.
- Managed the clerical and support functions in handling requests including updating PRR log
- Ensured records were compliant to current Florida Statutes by reviewing for exemptions and completed redactions of such information
- Research and testing of workflow software for Public Records Requests
- Served as Supervisor of Call Center Operations
Assistant Store Manager
Anthony's Apparel
12.2018 - 06.2022
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Closing operations including sales at the end of each day, complete daily audits as needed
- Completed transfers and special orders for the 16 stores in the Florida-based franchise
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Trained and managed associates in customer service and sales techniques and managed scheduling of employee shifts
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Student Success Specialist
St. Petersburg College
09.2009 - 09.2016
- Analyzed student academic records to assess educational and career goals.
- Advised students on course selection based on their interests, goals, strengths, weaknesses, or specific requirements of their educational program or career pathway.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Specialist with students enrolled in all Public Safety programs, Paralegal Studies, and Public Policy Administration
- Trained new advisors on college policies and course sequencing for all degree areas
- Assisted incoming students with financial aid applications and process
Education
Master of Science in Adult Education/Counseling/Student Affairs -
Northern Illinois University
Bachelor of Science in Psychology -
Western Illinois University
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Document Management
- Recordkeeping
- Process Improvement
- Staff Management
- Best Practices Implementation
- MS Office
Timeline
Public Record Request Coordinator
Board Of County Commissioners
06.2022 - Current
Assistant Store Manager
Anthony's Apparel
12.2018 - 06.2022
Student Success Specialist
St. Petersburg College
09.2009 - 09.2016
Master of Science in Adult Education/Counseling/Student Affairs -
Northern Illinois University
Bachelor of Science in Psychology -
Western Illinois University