Imara Pinkney
San Jose,CA
Summary
With a strong problem-solving aptitude, a keenness for learning, and exceptional communication skills, I am well-equipped to drive team success and deliver positive outcomes. Poised to take on fresh challenges and propel organizational goals with unwavering dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security escort request coordinator
Amazon Lab126
905 11th Ave Sunnyvale, Ca 94089
03.2024 - Current
- Coordinated and managed vendor relationships to meet service level agreements.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Entered data, generated reports, and produced tracking documents.
- Oversaw Security escort request scheduling and itinerary coordination
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Executed training programs.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Completed spreadsheets on specific data tracking vectors for upload to central project database.
Administrative Manager
Glo Rider
San Jose, CA
01.2018 - 12.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Cashier Team Lead
Sweet Tomatoes Soup Plantation
San Jose, CA
04.2015 - 07.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Associate Of Science - Marketing
San Jose City College
05.2024
Associate of Arts - Business Administration
San Jose City College
05.2024
Associate of Science - Entrepreneurship
San Jose City College
05.2024
Associate of Science - Business Administration
San Jose City College
05.2024
Associate of Science - Business Management
San Jose City College
05.2024
Associate of Arts - Liberal Arts And Sciences
San Jose City College
05.2024
Skills
- New Hire Training
- Business Planning
- Data Analysis
- Customer Service
- Shift Scheduling
- Team Leadership
- Money Handling
- Marketing strategy
- PowerPoint
- Written and Verbal Communication
- Business Administration
- Recordkeeping
- Data Entry
- Microsoft applications
Certification
Business: Marketing- Level 2
Business: Marketing- Level 3
Business: Management- Level 2
Business: Management- Level 3
Entrepreneurship- Level 2
Entrepreneurship- Level 3
CSU GE- Level 3
Timeline
Security escort request coordinator
Amazon Lab126
03.2024 - Current
Administrative Manager
Glo Rider
01.2018 - 12.2019
Cashier Team Lead
Sweet Tomatoes Soup Plantation
04.2015 - 07.2017
Associate of Arts - Business Administration
San Jose City College
Associate of Science - Entrepreneurship
San Jose City College
Associate of Science - Business Administration
San Jose City College
Associate of Science - Business Management
San Jose City College
Associate of Arts - Liberal Arts And Sciences
San Jose City College
Associate Of Science - Marketing
San Jose City College