Melissa Freudenberg
Austin
Summary
Highly effective Regional Training Coordinator with strong background in developing and implementing comprehensive training programs. Recognized for skills in project coordination, curriculum design, and relationship building. Demonstrated success in improving organizational performance through direct training initiatives. Skilled at fostering positive learning environments and managing large-scale training projects.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Regional Training Coordinator
Keolis Commuter Services
Austin
01.2024 - 12.2025
- Coordinated training schedules for employee development across multiple locations.
- Developed instructional materials to enhance training effectiveness and engagement.
- Facilitated onboarding sessions for new hires, ensuring smooth transitions into roles.
- Evaluated training programs to ensure alignment with organizational goals and standards.
- Maintained training records and documentation for compliance and reporting purposes.
- Organized workshops and seminars to promote continuous learning among staff.
- Collaborated with management to identify training needs and gaps within teams.
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Collaborated with department heads to evaluate current training processes and suggest improvements.
- Managed budget allocations related to regional training activities.
- Ensured compliance with relevant laws, regulations, policies, and procedures relating to employee training activities.
- Conducted monthly performance reviews with staff to identify areas of improvement.
- Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs.
- Researched industry trends related to employee training needs.
- Prepared reports summarizing current status of regional trainings initiatives.
- Developed and implemented regional training programs for new hires.
- Maintained accurate records of employee attendance at trainings and workshops.
- Provided feedback and guidance on best practices for employee development.
- Served as a mentor for new trainers within the region.
- Trained and mentored new employees to maximize satisfaction and performance.
- Coordinated with external vendors to provide additional learning opportunities for employees.
- Facilitated webinars and virtual meetings to support remote learners.
- Evaluated instructor performance during training sessions and provided constructive feedback.
- Organized regular trainings and seminars to ensure staff competency.
- Advised management on how best to utilize resources for optimal results from trainings.
- Created a comprehensive onboarding process for new employees in the region.
- Assisted in the design, development, delivery, and evaluation of all training materials.
- Communicated regularly with stakeholders regarding upcoming changes or updates in regional training initiatives.
- Monitored progress of regional staff against established goals and objectives.
- Analyzed post-training surveys to measure effectiveness of training initiatives.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Developed new training programs in compliance with company and government standards.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Oversaw training courses and promotional paths for professionals and leaders.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Presented training information via role playing, simulations and team exercises.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Led training classes and recorded instruction for later use.
- Monitored training costs to maintain training budget.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Determined course objectives and found or wrote course materials to cover topics.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Coach Usa Bus Operator
Coach USA
San Antonio
10.2023 - 01.2024
- Coordinated team schedules and transportation logistics for events.
- Facilitated communication between drivers and management to ensure efficiency.
- Developed training programs for new coaches and staff members.
- Conducted performance evaluations and provided feedback to staff.
- Implemented process improvements to enhance service delivery standards.
- Monitored compliance with safety regulations and company policies.
- Assisted in organizing community outreach programs to promote services.
- Led team meetings to discuss operational challenges and solutions.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Developed practice plans tailored to individual needs as well as team development requirements.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Mentored team members in order to build confidence and foster a supportive environment.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Established appropriate disciplinary actions when necessary according to established policies.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Adhered strictly to safety protocols while supervising practices or competitions.
- Assessed player abilities and assigned positions according to individual strengths.
- Assessed physical condition of athletes to determine readiness for competition.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Utilized video analysis tools to review and improve team strategies and individual techniques.
- Implemented injury prevention and conditioning programs to maintain athlete health and performance.
- Ensured compliance with all league, association, and school rules and regulations.
- Collaborated with athletic directors, parents, and other coaches to support athlete development.
- Analyzed opponent strategies and performances to prepare competitive game plans.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
- Managed and allocated team budget for equipment, uniforms, and travel expenses efficiently.
- Facilitated community service initiatives and team-building activities to promote sportsmanship.
- Negotiated with vendors for equipment and supplies to ensure high-quality resources for the team.
- Developed and executed strategic game plans and adjustments during competitions.
- Maintained accurate records of athletes' progress, attendance, and eligibility.
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Coordinated travel arrangements and logistics for team's away games and tournaments.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Provided guidance and support to athletes regarding academic performance and college recruitment.
- Conducted recruitment efforts to identify and attract promising athletes to the program.
- Advocated for the team's needs and interests with school administration and sports organizations.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Developed exercise regimens targeting individual athlete needs.
- Trained athletes in proper use of equipment for safety and maximum results.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
- Observed key players and reported back to support recruitment.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Managed program budget, checking funds remaining, spending and money raised.
- Adhered strictly to rules and regulations of activities department and district.
- Operated buses safely along designated routes, ensuring timely passenger transport.
- Conducted pre-trip inspections to maintain vehicle safety and readiness.
- Assisted passengers with boarding, luggage, and special needs accommodations.
- Communicated effectively with dispatch regarding schedule changes and delays.
- Enforced company policies for passenger behavior and safety compliance.
- Completed accurate reports on daily trips, incidents, and vehicle conditions.
- Collaborated with team members to resolve passenger concerns quickly.
- Maintained cleanliness of the bus interior for a comfortable travel experience.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Adhered to set schedules while operating buses safely along assigned routes.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Received and submitted passenger fares.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Kept bus orderly with strong control over passenger behaviors.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Announced stops clearly to help passengers disembark at correct locations.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Advised passengers to be seated and orderly while on vehicles.
- Coordinated safety training sessions for staff compliance and awareness.
- Conducted regular safety inspections to identify hazards and recommend improvements.
- Developed and maintained safety documentation and incident reports for regulatory compliance.
- Collaborated with management to implement safety policies and procedures effectively.
- Assisted in emergency preparedness drills to ensure readiness and response effectiveness.
- Monitored workplace conditions to ensure adherence to safety regulations and standards.
- Provided support during safety audits, facilitating communication between teams and inspectors.
- Educated employees on proper use of personal protective equipment and safety protocols.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Prepared monthly safety performance reports for management review.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
- Created awareness campaigns promoting safe behavior among employees through posters, newsletters, emails.
- Conducted regular inspections of facilities to check compliance with fire, hazard, and safety guidelines.
- Provided line employees, managers, and company leaders with detailed information about successful safety plans.
- Analyzed data from safety audits and investigations to identify trends in unsafe conditions or behaviors.
- Identified potential health risks due to workplace exposures and developed control strategies accordingly.
- Worked closely with Human Resources department regarding Workers' Compensation claims administration.
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
- Conducted periodic reviews of job hazard analyses, recommending changes as necessary.
- Assisted in the evaluation of new products and equipment for conformance with applicable safety standards.
- Coordinated the development of emergency response plans for hazardous materials incidents.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
- Participated in the development of Injury and Illness Prevention Programs.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.
- Facilitated return-to-work programs by developing modified duty assignments when appropriate.
- Supervised main work areas within company and removed debris to prevent accidents and mishaps.
- Conducted safety and hazard inspections of work sites.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Monitored safety of construction activities, making on-site personnel protection top priority.
- Reviewed company practices and work processes to verify compliance with applicable regulations.
- Developed basic working knowledge of company's HSE standards, programs and goals to maintain compliant site operations.
- Conducted company-wide trainings in safety procedures, delivering tailored documentation for future reference and review.
- Directed team of specialists to implement policies governing employee safety, helping to improve protections and minimize worker risks.
- Maintained track record of zero safety incidents many years.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
- Managed environmental health and safety programs.
- Developed and created materials for new employee health and safety orientations.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Ordered suspension of activities posing threats to workers' health or safety.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Identified key processes within company that could be improved by implementing safety procedures.
- Participated in business safety committee meetings and health and safety audits.
Education
Cdl A Class Driver CDL - Transportation Systems And Human Resources Service
Texas Tech University
Lubbock, TX 03.2020 - 03.2022
Ctech ITT Certifications (x27-Seperate Certifications) - Ctech Implied Systems Design
Wydam College Denton
Denton , TX 03.2017 - 04.2020
Bachelor of Science - Biological And Physical Sciences
University of Texas Austin
Austin, Tx 03.2000 - 03.2007
ITT CTech Certifications - Hydroponics Systems Design And Development
Austin Community College
Austin, TXAll Microsoft Applications And Office Operations Software - Microsoft Professional Software And Development
Wydam College Denton
Denton , TexasSkills
- Training coordination
- Instructional design
- Program evaluation
- Budget management
- Workshop facilitation
- Performance assessment
- Employee development
- Compliance documentation
- Organizational communication
- Effective feedback
- Team collaboration
- Problem solving
- Leadership development
- Change management
- Training program development
- E-learning development
- Needs assessment
- Employee engagement
- Curriculum design
- Training delivery
- Staff development
- Coaching and mentoring
- Sales training
- Technical training
- Compliance training
- Training evaluation
- Diversity and inclusion
- Customer service training
- Succession planning
- Evaluate instructors
- Time management
- Complex Problem-solving
- Program development
- Asset management software
- Instructor evaluations
- Course development
- Adult learning principles
- Data analysis
- Human resource management
- Inventory stocking
- Adaptability
- Finance
- Improvement recommendations
- Employee training
- Remote employee training
- Multimedia development
- Training program assessment
- Decision-making
- Training solutions development
- Public speaking
- Management staff collaboration
- Reliability
- Quality control
- Emotional intelligence
- Interpersonal skills
- Excellent communication
- Learning outcomes tracking
- Training program modification
- Management team development
- Instructional methodologies
- Staff development plans
- Process evaluations
- Learning strategies
- Attention to detail
- Adaptability and flexibility
- Distance learning
- Develop training programs
- Time management abilities
- Sales leadership development
- Multimedia visual aids
- Detail-oriented
- Problem-solving
- New hire orientation
- New hire training
- Staff presentations
- Employee assessment
- Human resources management
- Teamwork and collaboration
- Employee onboarding
Accomplishments
- The Problem Solving Communication Solutions Handbook -Development Design And implementation management Author- for COACH USA -
- CDL top of the Class in 2023
- Commercial license Competition First place in Safe Allience Compliance Award ( Only Woman to receive this Award)
- Diversity of People and Human Resources Handbook Author for Company OSHA Labor Contract On Safety working with EEOC Commercial license department and was crucial in making the design of the Safety of new corporate safety measures and the employees responsibilities and policies plus procedures for the corporate Human Resources Development in the application of these measures to ensure the best effective efficiency of the workplace and reduce the cost overall in Safe Based Accident and employee health data due to Safety issues
Certification
- Osha 30
- Osha card license
- Osha board of conduct member 10yrs
Timeline
Regional Training Coordinator
Keolis Commuter Services
01.2024 - 12.2025
Coach Usa Bus Operator
Coach USA
10.2023 - 01.2024
Cdl A Class Driver CDL - Transportation Systems And Human Resources Service
Texas Tech University
03.2020 - 03.2022
Ctech ITT Certifications (x27-Seperate Certifications) - Ctech Implied Systems Design
Wydam College Denton
03.2017 - 04.2020
Bachelor of Science - Biological And Physical Sciences
University of Texas Austin
03.2000 - 03.2007
ITT CTech Certifications - Hydroponics Systems Design And Development
Austin Community College
All Microsoft Applications And Office Operations Software - Microsoft Professional Software And Development
Wydam College Denton