Angel Bello
Davie,FL
Summary
Dynamic professional with a proven track record in enhancing client relationships and retention strategies, notably at MCM. Skilled in consultative selling and portfolio management, coupled with exceptional teamwork and problem-solving abilities. Excelled in cross-functional collaboration to innovate client solutions, achieving significant improvements in customer satisfaction and sales outcomes.
Overview
7
7
years of professional experience
Work History
Client Advisor
MCM
Aventura, FL
02.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted customers with product selection based on individual needs and preferences.
- Collaborated with team members to develop innovative solutions for complex client needs.
Administrative Assistant
Nike
Miami, FL
11.2021 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sales Associate
Finish Line
Tampa, FL
03.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Polo Ralph Lauren Factory Outlet
Tampa, FL
05.2017 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Wharton High School
Tampa, FL03.2017
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Product Promotion
- Prospect qualification
- Portfolio Management
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
Additional Information
Matt Phillip
General Manager at Polo Ralph Lauren
9548681059
Bobby Shafer
Tiffany and Co. Brand Ambassador
3058157909
Ariel Vasquez
Nike Coach
9415662654
Timeline
Client Advisor
MCM
02.2024 - Current
Administrative Assistant
Nike
11.2021 - 02.2024
Sales Associate
Finish Line
03.2018 - 04.2020
Sales Associate
Polo Ralph Lauren Factory Outlet
05.2017 - 02.2020
High School Diploma -
Wharton High School