Angel Bond
Arlington,TX
Summary
Versatile and results-driven professional with a background at Siemens Manufacturing, adept in product assembly and demonstrating exceptional relationship-building skills. Excelled in high-pressure roles, significantly enhancing customer satisfaction at American Airlines through effective complaint handling. Proven expertise in utilizing hand and power tools and maintaining high productivity on production lines.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
7
7
years of professional experience
Work History
Mechanic
Siemens Manufacturing
02.2023 - 04.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Delivered consistent results under high-pressure situations by effectively prioritizing tasks.
- Read blueprints, work orders and production schedules to determine product or job instructions or specifications.
CSR
American Airlines
01.2022 - 06.2023
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Assembly Line Worker
General Motors Co
03.2021 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Cashier Team Lead
Jersey Mike's Subs
04.2017 - 01.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Summit High School
Mansfield, TX05-2020
Skills
- Call center experience
- Complaint handling
- Product assembly
- Production lines
- Hand and power tools
- Relationship building
- Computer proficiency
Timeline
Mechanic
Siemens Manufacturing
02.2023 - 04.2024
CSR
American Airlines
01.2022 - 06.2023
Assembly Line Worker
General Motors Co
03.2021 - 01.2023
Cashier Team Lead
Jersey Mike's Subs
04.2017 - 01.2021
High School Diploma -
Summit High School
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