Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Paige Leading Fox

Paige Leading Fox

Lewiston,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Auto Mechanic

Best Buy Auto Sales
06.2023 - Current
  • Performed routine maintenance and repairs on various makes and models of vehicles
  • Utilized diagnostic equipment to identify problems with engines, transmissions, brakes, electrical systems, and other components
  • Replaced faulty parts and components using appropriate tools and techniques
  • Diagnosed and resolved complex mechanical issues, ensuring optimal performance and safety
  • Performed engine tune-ups to improve fuel efficiency and overall vehicle performance
  • Maintained accurate records of all repairs performed, including parts used and labor hours spent
  • Managed inventory of tools, equipment, and supplies needed for efficient operation of the repair shop
  • Adhered to industry safety standards while working on vehicles in the shop or during road tests
  • Maintained a clean work area by properly disposing of waste materials such as oil filters, fluids, etc
  • Followed manufacturer guidelines for servicing different vehicle systems such as cooling system flushes or transmission fluid changes

Front Desk Receptionist

Best Buy Auto Sales
05.2022 - Current
  • Greeted customers at front desk and engaged in pleasant conversations while understanding the customer's wants for a vehicle.
  • Speak with customers about their budget and the type of car they want.
  • Walk around the lot with customers to test-drive vehicles.
  • Advertise online the cars on the lot, including taking photos of the vehicles.
  • Answering online messages regarding cars posted online.
  • Organizing paperwork, and inputting information online regarding car sales
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the car lot.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Customer Service Representative

National Grid
03.2021 - 11.2021
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process customer payments.

Medical Office Receptionist

UB Neurosurgery, Inc
03.2020 - 04.2020
  • Used EHR system.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Insurance Verification, Workers Comp/ No-Fault authorization for approximately 50 patients a day.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Answered phone calls and messages for 4 physicians in the Neurosurgery office, scheduling appointments, and handling patient inquiries.

Certified Screening Technician

Natus Peloton
08.2019 - 02.2020
  • Performed newborn hearing screens on infants less than 24 hours old
  • Forwarded all paperwork via upload to sound link for billing department and uploaded into NYS system to track hearing test as it is mandated
  • Preformed light office cleaning, making copies, and sorting inventory
  • Made appointments for patients to have follow-up appointments with a specialist
  • Demonstrated flexibility in scheduling by adapting to fluctuations in client volume, ensuring seamless service delivery during peak times.

Medical Assistant/Medical Receptionist

Revive Spine Center
04.2018 - 06.2019
  • Used EHR system
  • Performed clinical skills under physician supervision - Spinal Decompression
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered phone calls and messages for 3 -physicians in ananeurosurgery medical facility, scheduling appointments, and handling patient inquiries.

Certified Nursing Assistant

ElderWood at Wheatfield
10.2017 - 04.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.

Cashier

Tops Markets
04.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Niagara Wheatfield Senior High School , Sanborn, NY
06-2016

Skills

  • Record preparation
  • Preventive Car Maintenance
  • HIPAA compliance
  • Front desk operations
  • Customer focus
  • Call center experience
  • Live chat support
  • Escalation management
  • Customer service
  • Attention to detail
  • Time management
  • Data entry
  • Call flow maximization
  • Complaint handling
  • Payment processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Auto Mechanic - Best Buy Auto Sales
06.2023 - Current
Front Desk Receptionist - Best Buy Auto Sales
05.2022 - Current
Customer Service Representative - National Grid
03.2021 - 11.2021
Medical Office Receptionist - UB Neurosurgery, Inc
03.2020 - 04.2020
Certified Screening Technician - Natus Peloton
08.2019 - 02.2020
Medical Assistant/Medical Receptionist - Revive Spine Center
04.2018 - 06.2019
Certified Nursing Assistant - ElderWood at Wheatfield
10.2017 - 04.2018
Cashier - Tops Markets
04.2016 - 03.2017
Niagara Wheatfield Senior High School - High School Diploma,
Paige Leading Fox