Angel Bowker
Bridgewater,MA
Summary
- An enthusiastic, hardworking, punctual self-starter with over 20 years of professional and customer service experience.
- Experience working in a fast paced environment, under pressure with great results of work delivery.
- Excellent communications skills, both verbal and written obtained through on the job and personal experience by conducting community outreach, coaching and mentoring.
- Bilingual, fluent in English & Spanish.
- Proficient in Microsoft Office Suite, Apple & Windows operating system.
Overview
27
27
years of professional experience
Work History
Bus Operator
MASSACHUSETTS BAY TRANSPORTATION AUTHORITY - MBTA
10.2023 - 08.2024
- Operate surface line vehicles along assigned routes, including picking up passengers, collecting fares, checking passes and ID cards for validity, protecting revenue collected according to defined procedures, and ensuring proper signs are displayed.
Director of Supported Employment
GROW-ASSOCIATES, INC.
02.2013 - 03.2023
- Accountable for Job Development activities and placement of individuals from Vocational Services in Community Employment, ensuring compliance with laws and regulations, and overseeing day-to-day operations of work support programs.
Jo Malone Product Specialist & Stylist
NEIMAN MARCUS
08.2010 - 02.2013
- Lead customer service specialist for Jo Malone products, responsible for maintaining stock, organizing events, and tracking sales goals.
Shaving specialist
THE ART OF SHAVING
07.2008 - 08.2010
- Led a team of shaving specialists, managed scheduling, performed merchandising duties, and operated the cash register.
Case Manager/Program Coordinator
JRI HEALTH-RIVER STREET COMMUNITY
06.2006 - 05.2008
- Worked closely with housing program participants to maintain successful tenancy and provide ongoing support for accessing medical care and services.
Senior Case Manager
JRI HEALTH-ASSISTED LIVING PROGRAM
09.1998 - 06.2006
- Provided comprehensive support to formerly homeless, HIV-positive individuals, assisting with housing, employment, and medical care.
Managed Care Coordinator
LYNN COMMUNITY HEALTH CENTER
06.1997 - 08.1998
- Conducted outreach to MassHealth members, developed a referral network, and provided client support and advocacy.
Education
Nonviolent Crisis Intervention Certificate - Crisis Prevention Intervention
GROW Associates, Inc.
Randolph, MA03.2023
Lifeguard Medical Solutions - First Aid CPR AED Certificate
GROW Associates, Inc.
Randolph, MA03.2023
Certification - Nurse Assistant & Home Health Aide Training
Red Cross of America
Boston, MA02.2007
Certificaion - AIDS Education & Counseling & Testing Certificate
Latin American Health Institute
Boston, MA02.1997
High School Diploma -
Fordham High School For The Arts
Bronx, New York 06.1991
Skills
Strategic Planning
Customer Relations
Quality Assurance
Expert Problem Solving
Languages
Spanish & English
Full Professional
Timeline
Bus Operator
MASSACHUSETTS BAY TRANSPORTATION AUTHORITY - MBTA
10.2023 - 08.2024
Director of Supported Employment
GROW-ASSOCIATES, INC.
02.2013 - 03.2023
Jo Malone Product Specialist & Stylist
NEIMAN MARCUS
08.2010 - 02.2013
Shaving specialist
THE ART OF SHAVING
07.2008 - 08.2010
Case Manager/Program Coordinator
JRI HEALTH-RIVER STREET COMMUNITY
06.2006 - 05.2008
Senior Case Manager
JRI HEALTH-ASSISTED LIVING PROGRAM
09.1998 - 06.2006
Managed Care Coordinator
LYNN COMMUNITY HEALTH CENTER
06.1997 - 08.1998
Nonviolent Crisis Intervention Certificate - Crisis Prevention Intervention
GROW Associates, Inc.
Lifeguard Medical Solutions - First Aid CPR AED Certificate
GROW Associates, Inc.
Certification - Nurse Assistant & Home Health Aide Training
Red Cross of America
Certificaion - AIDS Education & Counseling & Testing Certificate
Latin American Health Institute
High School Diploma -
Fordham High School For The Arts
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