Angel Bravo
Van Nuys,CA
Summary
An experienced and motivated person with over two years of excellent customer service, who works efficiently under pressure, and gets things done quickly, while providing customer satisfaction and boosting sales through effective training. Recognized for maintaining a positive atmosphere while ensuring operational excellence, and always ready to work since the start of the shift.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express
Van Nuys, CA
10.2024 - Current
- Assisted general manager with operations game plan and company initiatives implementation.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Educated customers about offerings, promotions and pricing to boost sales.
Shift Manager
Walgreens
Van Nuys, CA
10.2023 - 08.2024
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Coached and trained employees, and managed daily work assignments to enhance operations.
- Handled closing all registers, ensuring that profits were accurate, and ensuring that no money was missing.
- Managed store operations during the absence of the Store Manager or Assistant Manager.
- Would assist any other stores that were short-handed and provide excellent service.
- Assisted in completing online orders, the photo station, and the pharmacy.
Education
Los Angeles Pierce College
Woodland Hills, CA06-2027
High School Diploma -
Lake Balboa College Prep Magnet
Lake Balboa, CA06.2023
Skills
- Team Development
- Workplace safety
- Cash handling
- Flexible schedule
- Opening and closing procedures
- Training and mentoring
- Conflict resolution
- Precision and attention to detail
- Calm and effective under pressure
- Sales promotion
- Positive attitude
- Quick learner
- Mentioned in customer surveys
- Food safety practices
Timeline
Shift Leader
Panda Express
10.2024 - Current
Shift Manager
Walgreens
10.2023 - 08.2024
Los Angeles Pierce College
High School Diploma -
Lake Balboa College Prep Magnet
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