Ashtyn Bishop
Williamson,NY
Summary
Results-driven student currently finalizing a Bachelor of Science degree in Public Health at Virginia Polytechnic and State University. Dedicated to promoting public initiatives and improving community health. Skilled at managing administrative requirements and offering excellent support to all members of the public.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tropical Smoothie
Blacksburg, VA
09.2022 - Current
- Trained new employees to perform duties.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
Server
Copper Ale House
Williamson, WV
12.2021 - Current
- Informed customers of daily specials and signature menu items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Crew Member
Wendy's
Webster, NY
09.2019 - 08.2022
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Hostess
Bayside
Webster, NY
05.2020 - 08.2021
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved any customer complaints or issues quickly and professionally.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Monitored customer satisfaction levels throughout their meal experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Bachelor of Science - Public Health
Virginia Polytechnic And State University
Blacksburg, VA05-2025
High School Diploma -
Our Lady Of Mercy School For Young Women
Rochester, NY06-2021
Skills
- Detail- Oriented
- Decision-Making
- Teamwork and Collaboration
- Interpersonal Relations
- Team Development
- Needs Assessment
- Team Leadership
- Effective Communicator
- Strategic Thinker
- Customer Service
- Process Improvement
- Negotiation and Conflict Resolution
- Work Planning and Prioritization
- Professional and Courteous
- Idea Development and Brainstorming
Affiliations
- Volunteer at Strong Memorial Hospital
- Volunteer at Monroe County Family Court
- Volunteer at Pluta Cancer Center Foundation
- Participant of Relay for Life at Virginia Tech
- Panel Member for Virginia Tech's Undergraduate Honor System
Accomplishments
- Magna Cum Laude, June 2021
- AP Scholar, May 2021
- Recognitionecognotion Award - Strong Memorial Hospital, August 2019
Timeline
Shift Leader
Tropical Smoothie
09.2022 - Current
Server
Copper Ale House
12.2021 - Current
Hostess
Bayside
05.2020 - 08.2021
Crew Member
Wendy's
09.2019 - 08.2022
Bachelor of Science - Public Health
Virginia Polytechnic And State University
High School Diploma -
Our Lady Of Mercy School For Young Women