Angel Brock
Amada Senior Care
Chelsea ,OK
13
years of professional experience
Dynamic professional with 20 years of customer service experience, Proven ability in team training and strategic planning, enhancing operational efficiency. Recognized for exceptional problem-solving skills and a commitment to maintaining high standards of cleanliness and safety in fast-paced environments.
Work History
Personal in Home Caregiver
3 Years 3 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Tracked and documented vital signs, providing critical updates to healthcare professionals regarding patient status.
- Created and upheld a tidy and structured environment to enhance client comfort.
- Provided companionship and emotional support, enhancing client well-being.
Head Housekeeper
1 Year 8 Months- Supervised daily cleaning operations, ensuring high standards of cleanliness and safety protocols.
- Trained and mentored housekeeping staff, promoting teamwork and efficiency in workflows.
- Implemented inventory management systems for cleaning supplies, reducing waste and costs.
- Developed training materials to enhance staff skills and improve service quality.
- Streamlined scheduling processes, optimizing resource allocation for housekeeping teams.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
Macy's
4 Years- Executed efficient time allocation techniques to meet all project deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Leveraged strong interpersonal skills to enhance teamwork dynamics and maintain productivity in both individual and group assignments.
- Cultivated skills in prioritizing tasks and maintaining productivity in high-pressure situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated self-motivation and upheld strong personal responsibility in all tasks.
- Worked effectively in fast-paced environments.
Education
High School Diploma
Skills
Time management
Problem-solving abilities
Customer service 20 years experience
Team leadership
Staff training and development
Task delegation
Goal setting
Strategic planning
Project planning
Sales techniques
Sales management
Teamwork
Housekeeping
Timeline
Personal in Home Caregiver
Amada Senior Care
05.2023 - CurrentRead More
Head Housekeeper
Planet Fitness
10.2018 - 06.2020Read More
Macy's
Fine Jewelry Specialist
03.2013 - 03.2017Read More
South Kitsap High School
High School Diploma
Read More