Angel Brown
East Amherst
Summary
Encouraged and service oriented General Manager that is dedicated to improving Customer Service and Operations within a company and any company im affiliated with. Proficient in decision making skills and judgment to positively impact company success. Im a leader in my position but understand that there is always room to grow and develop new skills. Hard working and able to withstand pressure in difficult situation's.
Overview
8
8
years of professional experience
Work History
General Manager
Tropical Smoothie Café
01.2022 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Shift Manager
Halal Guys
05.2019 - 01.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Environmental Services Housekeeper
Kaleida Health
07.2019 - 04.2021
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Operator
International Automotive Company
08.2017 - 05.2018
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Cook
Baja California Grille
05.2016 - 08.2017
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Saks High School
Anniston, AL05.2016
Skills
- Account Management
- Operations Oversight
- Workflow Planning
- Schedule Management
- Quality Management
- Deadline-Oriented
- Training and Coaching
- Employee Development
- Operations Management
Timeline
General Manager
Tropical Smoothie Café
01.2022 - Current
Environmental Services Housekeeper
Kaleida Health
07.2019 - 04.2021
Shift Manager
Halal Guys
05.2019 - 01.2022
Operator
International Automotive Company
08.2017 - 05.2018
Cook
Baja California Grille
05.2016 - 08.2017
High School Diploma -
Saks High School