Summary
Overview
Work History
Education
Skills
Timeline
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Angel Brown

Parkville,MD

Summary

Dynamic Case Manager Supervisor at Total Ent Care with a proven track record in enhancing patient support and case assessment. Expert in EMR/EHR systems, fostering teamwork, and streamlining processes to reduce caseload backlog. Recognized for building strong relationships and promoting collaboration among interdisciplinary teams to deliver holistic care.

Overview

12
12
years of professional experience

Work History

Case Manager Supervisor

Total Ent Care
01.2018 - Current
  • Provided ongoing support to case managers in situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management of pap and sleep therapy, ensuring alignment with best practice standards.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
  • Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.

Lice Tech

Lice Clinics of America
04.2013 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Case Manager

Express Care Urgent Care
03.2015 - 01.2018
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Education

Bachelor of Science - Human Resources Management

Walden University
Minneapolis, MN
05-2018

Skills

  • Case assessment
  • Patient support
  • EMR / EHR
  • Teamwork and collaboration
  • Multitasking and organization
  • Critical thinking
  • Clear communication
  • Case documentation

Timeline

Case Manager Supervisor

Total Ent Care
01.2018 - Current

Medical Case Manager

Express Care Urgent Care
03.2015 - 01.2018

Lice Tech

Lice Clinics of America
04.2013 - 06.2020

Bachelor of Science - Human Resources Management

Walden University

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Angel Brown