Angel Canada
Atlanta,GA
Summary
Strategic and results-driven leadership development professional with over 15 years of experience in fundraising, call center management, and human resources. Proven ability to design and implement innovative training programs, mentor leaders, and drive organizational growth. Adept at stakeholder collaboration, strategic planning, and program execution to strengthen leadership capabilities and enhance mission-driven impact. Proven track record of enhancing client relationships and driving business growth through strategic account management. Demonstrated expertise in problem-solving and communication skills to address client needs and foster long-term partnerships effectively.
Overview
16
16
years of professional experience
Work History
Client Success Director
Ruffalo Noel Levitz (RNL)
11.2022 - Current
- Cultivate and manage strategic partnerships to achieve client revenue and engagement goals.
- Design and implement tailored fundraising strategies, including corporate and foundation relations.
- Utilize data analytics to assess program effectiveness and continuously improve the management team.
- Supervise cross-functional teams, ensuring alignment with organizational priorities and donor expectations.
- Collaborate with internal teams and external partners to create tailored solutions aligned with institutional goals.
Client Success Director
Ruffalo Noel Levitz (RNL)
11.2022 - Current
- Cultivate and manage strategic partnerships to achieve client revenue and engagement goals.
- Design and implement tailored fundraising strategies, including corporate and foundation relations.
- Utilize data analytics to assess program effectiveness and continuously improve the management team.
- Supervise cross-functional teams, ensuring alignment with organizational priorities and donor expectations.
- Collaborate with internal teams and external partners to create tailored solutions aligned with institutional goals.
Engagement Center Director
Ruffalo Noel Levitz, LLC
07.2019 - 11.2022
- Lead a high-performing team, focusing on mentorship, training, and professional growth of staff.
- Increased revenue by designing innovative stewardship plans and implementing targeted outreach campaigns.
- Designed and executed onboarding and leadership development programs for new hires and supervisors.
- Led data analysis initiatives to track performance and guide strategic decision-making.
Engagement Center Director
Ruffalo Noel Levitz, LLC
07.2019 - 11.2022
- Lead a high-performing team, focusing on mentorship, training, and professional growth of staff.
- Increased revenue by designing innovative stewardship plans and implementing targeted outreach campaigns.
- Designed and executed onboarding and leadership development programs for new hires and supervisors.
- Led data analysis initiatives to track performance and guide strategic decision-making.
Engagement Center Manager
Ruffalo Noel Levitz, LLC
09.2014 - 07.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Innovated new approaches to engage donors and increase funding.
- Directed work of fundraising team to successfully achieve fundraising targets on or ahead of schedule.
- Optimized program budgets, outreach and results with strategic fundraising plans.
Team Manager
ALORICA, INC
04.2009 - 09.2014
- Managed large-scale projects across multiple locations, achieving exceptional client satisfaction ratings.
- Designed training programs and operational strategies to enhance team performance.
- Built and maintained long-term client relationships through effective communication and service delivery.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Education
Master of Science - Human Resources Development
Indiana State University
Terre Haute, INBachelor of Arts - Communication
Indiana State University
Terre Haute, INPh.D. - Global Leadership
Indiana Tech University
Fort Wayne, IN05-2025
Skills
- Talent Development & Mentorship Programs
- Donor Engagement and Stewardship
- Strategic Planning and Revenue Growth
- Team Leadership and Collaboration
References
References available upon request.
Timeline
Client Success Director
Ruffalo Noel Levitz (RNL)
11.2022 - Current
Client Success Director
Ruffalo Noel Levitz (RNL)
11.2022 - Current
Engagement Center Director
Ruffalo Noel Levitz, LLC
07.2019 - 11.2022
Engagement Center Director
Ruffalo Noel Levitz, LLC
07.2019 - 11.2022
Engagement Center Manager
Ruffalo Noel Levitz, LLC
09.2014 - 07.2019
Team Manager
ALORICA, INC
04.2009 - 09.2014
Bachelor of Arts - Communication
Indiana State University
Master of Science - Human Resources Development
Indiana State University
Ph.D. - Global Leadership
Indiana Tech University
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