Summary
Overview
Work History
Education
Skills
Timeline
Generic

angel carraway

Tallahassee ,FL

Summary

Dynamic professional with a proven track record at Acosta, excelling in customer service and teamwork. Recognized for enhancing customer experiences through engaging product demonstrations and effective communication. Adaptable and detail-oriented, consistently achieving goals while maintaining a positive attitude and fostering collaborative relationships. Committed to continuous improvement and problem-solving in fast-paced environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Mandate Reset

Acosta
09.2023 - Current
  • Exhibited strong self-starting capabilities.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Product Demonstrator

Advantage Solutions Marketing
05.2022 - 03.2023
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
  • Increased product awareness by conducting engaging and informative demonstrations to potential customers.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.
  • Managed time efficiently throughout workdays to ensure all assigned tasks were completed on schedule.
  • Handled customer inquiries promptly and accurately, fostering trust in the brand and its offerings.
  • Developed scripts for various scenarios based on customer demographics or interests so as always delivered engaging presentation experiences regardless of context.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained accurate records of promotional events and customer interactions.

Residential House Cleaner

Home A Glow
07.2021 - 03.2022
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Sanitized apartments after move-out or prior to move-in.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
  • Collected payment for services rendered and provided client with billing receipts.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.

Kitchen Manager Barkeep Cashier Server

Out'z Too
06.2020 - 06.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Improved customer satisfaction with timely and accurate food delivery.

Server

Angelo's and Son's Seafood Restaurant
10.2007 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Manager

Circle K Convenience Store
01.2003 - 10.2003
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

GED - General High School Studies

Wakulla High
Wakulla County
06.1993

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Organization and time management
  • Decision-making

Timeline

Mandate Reset

Acosta
09.2023 - Current

Product Demonstrator

Advantage Solutions Marketing
05.2022 - 03.2023

Residential House Cleaner

Home A Glow
07.2021 - 03.2022

Kitchen Manager Barkeep Cashier Server

Out'z Too
06.2020 - 06.2021

Server

Angelo's and Son's Seafood Restaurant
10.2007 - 12.2016

Manager

Circle K Convenience Store
01.2003 - 10.2003

GED - General High School Studies

Wakulla High

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