Lily Widener
Overland Park
Summary
Motivated and detail-oriented Psychology student at the University of Kansas with a strong interest in human behavior, cognition, and their impact on individual and social dynamics. Brings hands-on experience in operational sales management and business administration, demonstrating excellent communication, leadership, and problem-solving skills. Proven ability to manage multiple tasks in fast-paced environments, with a proactive approach to optimizing processes and supporting team goals. Adaptable, collaborative, and driven by a strong work ethic and commitment to continuous learning.
Overview
6
6
years of professional experience
Work History
Business Manager Assistant
Acosta
03.2024 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, and completed forms for promotional programs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Completed data entry tasks which require extreme attention detail to ensure accuracy of contractual agreements.
Studio Manager
Orangetheory Fitness
06.2022 - 03.2024
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Implemented marketing strategies to promote studio to potential clients.
- Recruited, trained, and developed high-performing and customer-focused team members.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Orangetheory Fitness
02.2021 - 06.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked with Excel and other Microsoft programs as well as MBO for processing and data entry regarding sales.
- Performed onboarding for all new prospects and members.
Lead Associate Trainer
Panera Bread
10.2019 - 02.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
Education
Bachelor of Arts - Psychology
University Of Kansas
Lawrence, KS05-2026
Skills
- Business planning
- Risk assessment and management
- Customer retention
- CRM software
- Employee management
- Documentation and reporting
- Documentation proficiency
- Microsoft Suite
- Timely communication
- Policy implementation
- Lead generation
- Customer service
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Business Manager Assistant
Acosta
03.2024 - Current
Studio Manager
Orangetheory Fitness
06.2022 - 03.2024
Sales Associate
Orangetheory Fitness
02.2021 - 06.2022
Lead Associate Trainer
Panera Bread
10.2019 - 02.2021
Bachelor of Arts - Psychology
University Of Kansas
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